Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ally Aquino

15 Roosevelt Avenue Batavia,NY

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Hardworking Student offering full-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Guest Service Advocate

Target
10.2021 - Current
  • Work effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyze customers' issues and complaints and initiated corrective actions.
  • Finalize Sales, Order Pick-Ups and/or Drive-Ups.
  • Shop for online orders.
  • Maintain clean, organized, and presentable front-end areas.
  • Resolve guest concerns calmly and efficiently, escalating when needed.
  • Assist with front-end merchandising, stocking, and restocking supplies.

Access Associate

Rochester Regional Health
06.2023 - 07.2024
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Verify patient identity, insurance information, and demographic details.
  • Register patients for appointments, procedures, and services.
  • Collect co-pays, payments, and required documentation.

Education

Associate of Applied Science - Health Studies

Genesee Community College
Batavia, NY
05-2024

Associate of Arts - Liberal Arts And Sciences

Genesee Community College
Batavia, NY
05-2025

Bachelor of Arts - Social Work

Keuka College
Keuka Park, NY
05-2026

Skills

  • Innovative
  • Customer service background
  • Personal service background
  • Call handling
  • Document review
  • Analytical reasoning

Timeline

Access Associate

Rochester Regional Health
06.2023 - 07.2024

Guest Service Advocate

Target
10.2021 - Current

Associate of Applied Science - Health Studies

Genesee Community College

Associate of Arts - Liberal Arts And Sciences

Genesee Community College

Bachelor of Arts - Social Work

Keuka College