Alex Train
Rochester,MN
Summary
Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
6
6
years of professional experience
Work History
Guest Service Advocate
Kwik Trip
Rochester, MN
10.2021 - Current
- Answered customer inquiries via phone and email, providing information on products and services.
- Provided advice to customers on product features, benefits and usage.
- Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
- Developed relationships with customers through proactive outreach efforts.
- Identified opportunities to upsell or cross-sell products based on customer needs and preferences.
- Utilized various software applications to access account information, process orders, generate invoices and complete other tasks related to service requests.
- Provided training support for new staff members on company policies and procedures related to service delivery.
- Developed strategies for improving overall efficiency of the department's workflow.
Cashier
Target
Rochester, MN
03.2019 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Medical Laboratory Technology
Winona State University
Winona, MNSome College (No Degree) - Clinical Laboratory Science
University of Wisconsin - La Crosse
La Crosse, WISkills
- Personal service background
- Decision-making skills
- Innovative
- Customer service background
- Complex Problem-Solving
- Training delivery
- Problem-Solving
Timeline
Guest Service Advocate
Kwik Trip
10.2021 - Current
Cashier
Target
03.2019 - 08.2021
Bachelor of Science - Medical Laboratory Technology
Winona State University
Some College (No Degree) - Clinical Laboratory Science
University of Wisconsin - La Crosse