- Gym Workouts
- Team Sports
Chris Hottman
Bolingbrook,Il
Summary
Dedicated Guest Service Advocate with expertise in resolving customer inquiries and enhancing satisfaction. Strong decision-making and problem-solving skills, committed to maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Guest Service Advocate
Target
Bolingbrook, IL
02.2024 - Current
- Assisted customers with inquiries, resolving issues promptly to enhance satisfaction.
- Educated customers on product features and promotions, improving overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring streamlined checkout experiences.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Collaborated with team members to maintain store presentation and inventory accuracy.
- Led initiatives for enhancing service delivery standards, fostering a customer-centric environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
Education
Bachelor of Science - Exercise Science
North Central College
Naperville, IL05-2030
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Problem-solving
- Personal service background
- Call handling
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Computer skills
- Organizational skills
- Effective communication
- Money handling
Interests
Timeline
Guest Service Advocate
Target
02.2024 - Current
Bachelor of Science - Exercise Science
North Central College