Aliyah Jones
Bellwood,IL
Summary
Dynamic Guest Service Advocate with a proven track record at Target, excelling in customer satisfaction and complaint resolution. Leveraging strong decision-making and active listening skills, I enhanced client retention and fostered teamwork. Recognized for effectively coordinating cross-functional solutions, I consistently delivered exceptional service and support.
Overview
4
4
years of professional experience
Work History
Guest Service Advocate
Target
Hillside, IL
10.2021 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Coordinated with cross-functional teams to ensure seamless resolution of customer issues, resulting in higher satisfaction rates.
- Delivered friendly service and offered expert support in every interaction.
Education
Bachelor Of Arts - Psychology
Benedictine University
Lisle, ILSkills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
Timeline
Guest Service Advocate
Target
10.2021 - Current
Bachelor Of Arts - Psychology
Benedictine University