Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zekiah Cooper

Summary

Motivated and compassionate college student who is pursuing a bachelor's degree in nursing. Dedicated to seeking a job in the medical field. Strong interpersonal and communication skills with a commitment to providing compassionate care and support to patients . Quick to learn and adapt with a keen interest in gaining hands on experience in a healthcare environment looking to contribute positively to a team while developing skills, knowledge, patient care and medical procedures.

Overview

5
5
years of professional experience

Work History

Guest Service Advocate

Target
12.2022 - Current
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
  • Delivered friendly service and offered expert support in every interaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Camp counselor

Boys and Girls Club of Metro Queens
06.2022 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.


Supervisor

Burlington Coat factory
07.2022 - 12.2022
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Coordinate meal and break periods and monitor schedule adherence
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Monitor cashiers to make sure they are on task for a fast efficient checkout
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Ring on registers if needed
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Cashier

Burlington Coat factory
03.2021 - 07.2022
  • Welcomed customers and helped determine their needs.
  • Accurately and efficiently ring on register
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Deliver great customer service by greeting and assisting customers
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Perform other tasks such as being a floor associate from time to time
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Handled cash with high accuracy and took care to check bills for fraud.

Tutor

Care.com Inc
01.2021 - 06.2021
  • Provided homework assistance using specific curriculum and materials.
  • Supported student with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Developed parent and student relationships by offering interactive assignments for students and parents.
  • Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
  • Communicated with parents and teachers on students' progress.

Daycare Assistant

Heavens Day Care
06.2019 - 08.2019
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • provide diaper changes for infants and toddlers
  • Work with other assistants to develop a daily time schedule for children
  • Kept daycare clean at all times
  • Set up playroom and childcare areas for safety and cleanliness.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

Some College - Nursing

LaGuardia Community College
Long Island City, NY
10-2025

Some College - Nursing

York College
94-20 Guy R Brewer Blvd, Jamaica , Ny 11451

High School Diploma -

Queens Highschool of Teaching, Liberal Arts, & The Sciences
Queens, NY
06.2021

Skills

  • Decision-making skills
  • Complaint Handling
  • Customer Service
  • Patience and Empathy
  • Cash Handling
  • Time management skills
  • Creative Thinking
  • Team Leadership
  • Emergency Procedures
  • multitasking abilities
  • knowledge of Microsoft off
  • abilities to work in high-pressure environments

Languages

English

Timeline

Guest Service Advocate

Target
12.2022 - Current

Supervisor

Burlington Coat factory
07.2022 - 12.2022

Camp counselor

Boys and Girls Club of Metro Queens
06.2022 - 08.2022

Cashier

Burlington Coat factory
03.2021 - 07.2022

Tutor

Care.com Inc
01.2021 - 06.2021

Daycare Assistant

Heavens Day Care
06.2019 - 08.2019

Some College - Nursing

LaGuardia Community College

Some College - Nursing

York College

High School Diploma -

Queens Highschool of Teaching, Liberal Arts, & The Sciences

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Zekiah Cooper