KINA HOPKINS
Brown Deer,USA
Summary
Dedicated and diligent student with four years of diverse part-time work experience, including three years in customer service. Proven ability to deliver exceptional service through excellent observational, organizational, and communication skills. Demonstrates a meticulous and detail-oriented approach, with proficiency in Microsoft Office, active listening, and patience. Known for building customer loyalty by effectively addressing needs and finding solutions. Ambitious and capable of working independently with minimal supervision, with outstanding follow-up abilities and a strong commitment to providing top-notch assistance.
Overview
4
4
years of professional experience
Work History
Guest Service Advocate
Target
09.2023 - 08.2024
- Customer Greeting and Engagement: Create friendly, warm, and welcoming environment for every guest by greeting them warmly upon arrival and throughout their visit.
- Product Knowledge: Develop and maintain comprehensive knowledge of products or services to effectively assist guests with inquiries and offer informed recommendations.
- Exceptional Service: Deliver outstanding customer service by promptly addressing and resolving any concerns or issues, ensuring each guest has positive and satisfying experience.
Legal Assistant/Intern
Legal Action of Wisconsin
01.2024 - 05.2024
- Assisted senior lawyers in case preparation by conducting thorough research, organizing legal documents, and maintaining case files and evidence records.
- Gained valuable insights into legal profession through hands-on experience, contributing to efficiency of case management and supporting attorneys in various stages of their work.
- Attended three depositions and court proceedings and prepared summaries on cases.
Opener
ROCKIN' JUMP
03.2021 - 07.2023
- Experienced in customer service and hospitality with diverse roles in hosting, safety supervision, front desk operations, and food preparation.
- Skilled at ensuring smooth event execution, enforcing safety protocols, providing guest assistance, and handling kitchen duties.
- Adept at creating welcoming environment and maintaining high standard of service.
Intern
WISCONSIN ANTI VIOLENCE EFFORT
06.2020 - 08.2020
- Successfully completed five weekly trainings focused on Wisconsin gun laws and legal skill-building.
- Collaborated with fellow interns to plan, organize, and execute large-scale virtual campaigns aimed at addressing gun legislation in Milwaukee.
- Engaged in phone banking initiatives to register citizens to vote, contributing to voter engagement efforts.
Education
Bachelor of Science -
University of Wisconsin-Milwaukee
Milwaukee, Wisconsin01.2026
High School Diploma -
Brown Deer Middle/High
Brown Deer, WI05.2022
Skills
- Customer service background
- Complex Problem-Solving
- Personal service background
- Decision-making skills
- Document filing
- Legal knowledge
- Innovative
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Client Relations
- Customer Service
Languages
German
Professional Working
Spanish
Elementary
Timeline
Legal Assistant/Intern
Legal Action of Wisconsin
01.2024 - 05.2024
Guest Service Advocate
Target
09.2023 - 08.2024
Opener
ROCKIN' JUMP
03.2021 - 07.2023
Intern
WISCONSIN ANTI VIOLENCE EFFORT
06.2020 - 08.2020
Bachelor of Science -
University of Wisconsin-Milwaukee
High School Diploma -
Brown Deer Middle/High
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