Nemesis Santa-Rita
Pearland
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years. Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
UT Physicians Cardiothoracic & Vascular Surgery
08.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Trained on EPIC Software
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Medical Receptionist
Randolph W. Evans M.D.
01.2022 - 02.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Collections Specialist
J.D. Byrider
09.2019 - 05.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Assisted in implementing procedures and policies to facilitate timely payments.
Education
No Degree - Associates of Science
San Jacinto College District
06-2026
Skills
- Patient Data Processing
- HIPAA Guidelines
- Call Transfers
- Medical Information Software
- Account Management
- Critical Thinking
- Records Maintenance
- Medical Records Management
- Front Desk Operations
- Mental Health Assessments
- Patient Histories
- Pressure Testing
- Appointment Scheduling
- Patient Intake
- Data entry proficiency
Languages
Spanish
Professional Working
Timeline
Patient Service Representative
UT Physicians Cardiothoracic & Vascular Surgery
08.2024 - Current
Medical Receptionist
Randolph W. Evans M.D.
01.2022 - 02.2023
Collections Specialist
J.D. Byrider
09.2019 - 05.2020
No Degree - Associates of Science
San Jacinto College District
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