NENAD NIKOLIC
Fort Lauderdale,FL
Summary
Seasoned Limousine Chauffeur with over 10 years of experience, including a notable tenure at SOFLO LIMO SERVICES. Demonstrated expertise in route planning and defensive driving, coupled with exceptional communication skills, ensures top-tier service. Achieved high client retention and referrals through professionalism and punctuality, enhancing company reputation and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Limousine Chauffeur
SOFLO LIMO SERVICES
02.2021 - Current
- Developed strong rapport with clients by exhibiting courtesy, professionalism, and exceptional communication skills.
- Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Collaborated effectively with team members to coordinate pick-ups, drop-offs, and special requests.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Maintained a pristine vehicle condition for client comfort and safety.
- Consistently met or exceeded performance metrics set by management, including punctuality, customer satisfaction rates, and vehicle maintenance standards.
- Handled sensitive client information with discretion to maintain confidentiality and build trust among clientele.
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Limousine Chauffeur
A1Americanlimousine
07.2017 - 02.2021
- Developed strong rapport with clients by exhibiting courtesy, professionalism, and exceptional communication skills.
- Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Collaborated effectively with team members to coordinate pick-ups, drop-offs, and special requests.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Maintained a pristine vehicle condition for client comfort and safety.
- Assisted clients with luggage handling, contributing to a seamless travel experience.
- Prepared vehicles for daily service by performing thorough inspections and ensuring proper maintenance was conducted.
Chauffeur-driver
CHICAGO LUXURY TRANSPORTATION
02.2012 - 06.2017
- Highly experienced Chauffeur offering 10 years of expertise in providing reliable and safe transportation.
- Comfortable driving a variety of vehicles, including luxury cars, limousines, and vans.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
- Checked in with dispatch service and updated with current location.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
Associate of Arts - Hospitality
The University of Chicago
Chicago, IL09-2017
Skills
- Effective decision making
- Safety awareness
- Strong communication skills
- Defensive driving techniques
- Clean driving record
- Professional appearance
- Discretion and confidentiality
- Highway driving experience
- Route planning expertise
- Punctuality
Timeline
Limousine Chauffeur
SOFLO LIMO SERVICES
02.2021 - Current
Limousine Chauffeur
A1Americanlimousine
07.2017 - 02.2021
Chauffeur-driver
CHICAGO LUXURY TRANSPORTATION
02.2012 - 06.2017
Associate of Arts - Hospitality
The University of Chicago
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