Nency Rashel Hernandez
Kentucky Army National Guard
Louisville,KY
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Supply chain professional ready to bring organizational and logistical expertise to dynamic team. Known for precise inventory management and effective resource allocation, ensuring smooth operational flow. Focused on collaborative teamwork and achieving consistent, high-quality results. Skilled in inventory control, logistics coordination, and problem-solving.
1
Certification
5
years of professional experience
Work History
Unit Supply Clerk
5 Years 5 Months- Managed inventory control systems to ensure accurate tracking of supplies and equipment.
- Coordinated supply requests for various units, optimizing resource allocation and distribution.
- Maintained meticulous records of incoming and outgoing supplies to support operational efficiency.
- Trained junior clerks on supply chain procedures and inventory management best practices.
Cashier/Call Representative
6 Months- Handled inbound calls, addressing inquiries and resolving issues promptly.
- Handled cash, credit, and debit transactions while ensuring adherence to security protocols.
- Handled high-volume inbound calls, resolving customer inquiries and issues efficiently.
Crew Member
2 Years- Delivered exceptional customer service in high-volume, fast-paced environment.
- Prepared and packaged food items according to quality and safety standards.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new crew members on operational procedures and customer engagement strategies.
Education
High School Diploma
Dental Assistant
Skills
Warehouse operations
Preparing charts
Customer service
Data entry
Active listening
Goal oriented
Language fluency
Account documentation
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Call Representative
Ontime Finance
10.2025 - 04.2026
Crew Member
Raising Cane's
08.2022 - 08.2024
Unit Supply Clerk
Kentucky Army National Guard
03.2021 - Current
Louisville Dental Assistant School
Dental Assistant
Butler Traditional High School
High School Diploma