Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Languages
Timeline
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NENE DANTE

Houston,TX

Summary

Highly motivated Master Of Science (M.S.) In Data Analytics Candidate with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. To seek and maintain full-time position that offers professional challenges utilizing excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

4
4
years of professional experience

Work History

AI Content Writer (Contractor)

Outlier
04.2024 - Current
  • Utilize exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Develop content for variety of topics, ranging from technical to lifestyle, for multiple websites.
  • Come up with diverse conversations over a range of topics with purpose of increasing AI content safety.
  • Compare the performance of different AI models to enhance content quality and reliability.
  • Research and fact-check AI responses for accuracy at all times.

Technical/Consumer Support Representative

JPMorgan Chase
12.2020 - 01.2024
  • Answered over 200 calls per shift to meet fast-paced call center demands.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Boosted first-call resolution rates by 25% with efficient problem-solving skills and deep product knowledge.
  • Reduced team average handle time by 15% within 60 days of hire taking up to 30 calls per hour during.

Education

Master of Science - Data Analytics

Western Governors University
Salt Lake City, UT
05.2025

Skills

  • CRM Software
  • Technical and Customer Support
  • Data Warehousing
  • Tableau
  • SAS
  • R and Python Programming
  • SQL
  • Microsoft Office applications (Excel, Access, PowerPoint, and Word)

Projects

  • Business Plan - Information Technology Management Capstone: Webxie Tech Support LLP

Aggregated overall Business Plan for a startup online Technical Support company. Set executive summary, company objectives, performed market and SWOT analysis and effectively used the marketing 4 Ps (Product, Price, Place and Promotion to generate sales plan for business. Performed financial statement analysis and forecasting balance sheets based on business product pricing, liabilities and sales. Successful Business planning proven by: First year forecasted retained earnings: $58,560, allowing startup company to expand exponentially in coming years by hiring more employees and providing additional services. Forecasted total liability amount: $3410, no loans needed by company in incoming years. Setting business to operate 100% online allowed little to no business cost on utilities and divers account payables. With more assets and less liabilities, start up business launch plan has been validated and showed excellent abilities in business Management, company goals setting and forecasting analysis to thrive in the tech industry.

  • Data exploration, cleaning, analysis and reduction using Python:

Manipulated over 20,000 records using Jupyter Notebook to reduce, organize and adjust data to make reading or interpreting insights from the data more structured and comprises of having better design. Calculated PCA to represent a multivariate data table as smaller set of variables (summary indices) in order to observe trends, jumps, clusters and outlier. Reduction allowed informed and predictive decisions to be made by prospect company based on the data. 

  • Business Intelligence and Analytics- SAS Enterprise Miner:

Preprocessed data to examine chemical properties influencing Gatorade energy drink quality in Gatorade dataset. Implemented predictive models to forecast the quality ranking of the energy drink using SAS.

Accomplishments

  • AT&T 2024 Technology Academy Member
  • Phi Theta Kappa Honor society Member
  • The National Society of Leadership and Success Member (NSLS)

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

AI Content Writer (Contractor)

Outlier
04.2024 - Current

Technical/Consumer Support Representative

JPMorgan Chase
12.2020 - 01.2024

Master of Science - Data Analytics

Western Governors University
NENE DANTE