Nenette Cruz

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

• Entered and processed patients' prescriptions into internal system.
• Counted, measured and compounded medications following standard procedures.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Counted and labeled prescriptions with correct item and quantity.
• Reading and interpreting physician's medication orders.
• Complete work assignments and priorities using policies, data, and resources; collaborating with managers, co-workers, customers identifying priorities, deadlines and expectations to carry out tasks.
• Typing and attaching medication labels.

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Researched and corrected customer concerns to promote company loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Took ownership of customer issues and followed problems through to resolution.
• Generated customer satisfaction surveys to analyze results into action plans.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Created and reviewed invoices to confirm accuracy.
• Supporting implementation of company policies and procedure.
• Assisting with inventory management and restocking shelves as needed.

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Performed various administrative tasks by filing, copying and faxing documents.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Helped patients complete necessary medical forms and documentation.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Assisted with medical coding and billing tasks.