NEOLIA HEIN
Albuquerque,NM
Summary
A capable, dedicated professional with the ability to effectively communicate, prioritize and organize after a decade of serving the UNM and HSC communities. Attention to detail, the ability to perform in high-stress scenarios and a commitment to accuracy has helped to achieve less painful, more productive administrative processes that support and enable those who work in demanding healthcare settings to focus on achieving a healthier New Mexico.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Office of Clinical Affairs, University of New Mexico College of Nursing
07.2019 - Current
- Primary point of contact for faculty, students and partners with major healthcare systems throughout the city (UNMH, Presbyterian, Lovelace, NMVHCS) regarding onboarding requirements and MOU stipulations by maintaining detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.· This often included the submission of student rosters and other compulsory, sensitive information as well as frequently requiring the distribution, collection, organization and submission of external forms under strict deadlines.
- Successfully oversaw the administrative processes for 464 student rotations and coordinated the credentialing/onboarding process for 744 clinical placements in the previous academic year (Spring 2023 to Spring 2024).
- More specific duties include evaluation of professional documentation including immunizations, background checks, BLS certification, and tracking of validity throughout the nursing program by maintaining and updating the databases that house them. These databases currently include myRecordTracker, Typhon and self-created spreadsheets.
- Responsible for the creation and maintenance and distribution of student user guides, instructions, information sheets, etc. to facilitate successful clinical experiences.
- Created, implemented and continue to host presentations/workshops regarding student requirements that are now offered at least six times annually.
- Presented at larger, new student orientations regarding requirements as well as level progression meetings.
- Participated in regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Other supportive tasks have included data collection and analysis for accreditation purposes, meeting minute taking and event support (i.e convocation).
Enrollment Management Representative
International Admissions and Recruitment Office, University of New Mexico
12.2017 - 07.2019
- In addition to maintaining the duties of the previous position, assisted with processing graduate and undergraduate applications, meeting face-to-face with students/prospective students, answering emails and phone calls, serving on various staff committees for events
- Primary, secondary and tertiary international academic credential evaluation experience
- Attended the 2018 AACRAO Annual Meeting and the 2018 Advisors Institute.
Admissions Representative/Advisor
Admissions Department, University of New Mexico
12.2014 - 12.2017
- Duties included receiving, digitizing and filing a high volume off documents received by the admissions department, managing incoming mail, maintenance of files, data entry, processing applications (approx. 30 - 60 a day) evaluating high school and college transcripts for admissibility, answering general admissions questions.
- Provided exceptional customer service via phone, chat, and in person to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs by advising and making referrals to appropriate resources.
- Represented UNM at student-oriented events such as Senior Day and Fall Preview Day as well as Staff as Students
Education
Bachelor of Science - Signed Language Interpreting
University of New Mexico
Albuquerque, NM05.2014
Skills
- Robust, effective communication skills in written and oral formats, and across a variety of platforms
- Organized, timely and efficient
- Ability to prioritize and multitask in high-pressure situations
- Experience with computer systems and databases utilized by several UNM departments (Banner 9/10, OnBase, ePrint, MyReports and UAchieve, Learning Central, Zoom, Teams, myRecordTracker, Typhon)
- 5 years of experience tracking, maintaining and updating student and faculty compliance for practical education in dynamic healthcare settings
- 7 years of experience with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), including design and implementation of data tracking systems/databases
- 10 years of institutional knowledge and committed service to UNM and Albuquerque communities
Supervisory References
Denise Logan, Operations Specialist
Office of Clinical Affairs, UNM College of Nursing
DELogan@salud.unm.edu
(505)277-2690
(505)710-9501
Roxanne Humphries, MPH, Operations Manager
Office of Clinical Affairs, UNM College of Nursing
rhumphries@salud.unm.edu
(505)272-4796
(505)816-8413
Van Roper, PhD, RN, FNP-C, Assistant Dean of Clinical Affairs and Associate Clinical Professor
Office of Clinical Affairs, UNM College of Nursing
SVRoper@salud.unm.edu
(505)358-1158
Additional References
Bernardino “Manny” Griego, Undergraduate program Coordinator
Office of Clinical Affairs, UNM College of Nursing
manuel_griego@outlook.com
(505)377-5015
Professional Development
- Intermediate Excel, 03/2023, Linking multiple worksheets/workbooks, outlining and consolidate data, create and use cell names for greater understanding and ease, convert data ranges to tables and work with table formulas. Use hyperlinks, explore auditing and workbook protection features, and apply and create templates.
- Beginning Excel, 03/2023, Exploration of basic formulas and functions in order effectively summarize and organize data. Explored custom features such as fonts and conditional formatting for entries, as well the creation and formatting of charts, inserts and other graphics.
- PDSA Problem Solving and Processing Mapping Module, 04/2022, Applied coursework knowledge by using the Plan-Do-Study-Act method to evaluate and improve the undergraduate Veterans Association and Indian Health Services onboarding processes.
Timeline
Program Coordinator
Office of Clinical Affairs, University of New Mexico College of Nursing
07.2019 - Current
Enrollment Management Representative
International Admissions and Recruitment Office, University of New Mexico
12.2017 - 07.2019
Admissions Representative/Advisor
Admissions Department, University of New Mexico
12.2014 - 12.2017
Bachelor of Science - Signed Language Interpreting
University of New Mexico
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