Neonta Slaughter
Largo,FL
Summary
Crisis counselor providing immediate intervention and emotional support during distress. Developed personalized safety plans and collaborated with mental health professionals, enhancing client outcomes. Proficient in active listening and de-escalation techniques, ensuring comprehensive care and resource education.
Overview
22
22
years of professional experience
Work History
Crisis Counselor
988 Suicide and Crisis Center
Clearwater, Florida
2023.05 - Current
- Provided immediate crisis intervention and emotional support to individuals in distress.
- Utilized crisis management techniques to stabilize situations during high-stress interactions.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Developed personalized safety plans to help clients manage their crises effectively.
- Conducted assessments to determine the appropriate level of care for clients in crisis.
- Collaborated with mental health professionals to ensure comprehensive care for clients.
- Facilitated active listening sessions to understand clients' needs and concerns.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Monitored client progress towards treatment goals through regular follow-up sessions.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Provided referrals to external providers for further evaluation or treatment.
- Trained new counselors on crisis intervention protocols and effective communication strategies.
- Attended trainings related to evidence-based practices in order to stay up-to-date on new developments in the field.
- Applied abilities in techniques like active listening and collaborative problem-solving to make a positive impact.
Credentialing Specialist/ Recruiter
CSI NURSE REGISTRY
Clearwater, FL
2022.03 - 2023.05
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Streamlined workflow processes, contributing to increased office productivity.
- Managed scheduling and assignment of employees to fulfill human resource operational requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Prepared records for site visits and file audits.
- Revamped organizational filing systems for confidential employee records, enhancing accessibility and efficiency.
Branch Manager/Scheduler
Bayshore Home Care
Largo, Florida
2020.02 - 2022.03
- Enhanced branch production rates by managing staff conflicts, conducting evaluations, overseeing hiring and termination processes, and coaching employees on company protocol and payroll operations.
- Scheduled and managed the flow of patient care to provide quality service.
- Oversaw daily operations of home care services, ensuring efficient service delivery. of home care services for diverse client needs.
- Oversaw scheduling of caregivers to optimize resource allocation and coverage.
- Ensured compliance with health regulations and company policies consistently.
- Gathered and reviewed customer feedback to improve operations.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
Admission Coordinator
Oak Manor
Largo, FL
2016.07 - 2020.02
- Meetings with potential patients and family to ensure smooth transition and effective care
- Admitting patients into the facility for skilled nursing and long term care
- Verifying member insurance coverage
- Acknowledge and enforce HIPAA laws
- Composed letters, faxes and emails to communicate within the company and with providers
- Responded to incoming calls from patients and families to address inquiries and provide assistance.
- Orchestrated recruitment fairs to raise awareness of mission and showcase services to prospective patients.
- Engaged prospective students through email and phone communication to provide information and support.
- Coordinated scholarship auditions from initial meeting to course registration to facilitate student enrollment.
- Oversaw inpatient and outpatient functions.
- Assisted in patient admission process based on federal and state laws.
Certified Nursing Assistant
CNA, Oak Manor
Largo, FL
2004.08 - 2016.08
- Assisted members during physical and occupational therapy sessions to promote recovery and enhance mobility
- Supported patients with activities of daily living, enhancing comfort and independence during showering, bathing, dressing, and eating
- Create CARE plans to ensure member rehabilitation is successful
- Facilitated meetings with patient families to establish trust and improve communication about care
- Patient charting on plan of care
- Ensured compliance with HIPAA laws by regularly reviewing practices and training staff on privacy protocols.
Education
Diploma -
Auburn University
Montgomery, AL1992-01
CNA Certification - Nursing
Ptec-Clearwater
Clearwater Fl 1995-01
Skills
Crisis management
- Documentation
- Crisis support services
- Crisis stabilization
- Crisis handling
- Safety planning
- Client assessment
- Mental assessment
- Mental health support
- Suicide prevention
- Trauma-informed care
- Referral management
- Resource coordination
- Resource navigation
- Telehealth proficiency
- Active listening
- De-escalation techniques
- Emotional support
- Conflict resolution
- Nonviolent dialogue
Personal Information
Title: Administrative
Timeline
Crisis Counselor
988 Suicide and Crisis Center
2023.05 - Current
Credentialing Specialist/ Recruiter
CSI NURSE REGISTRY
2022.03 - 2023.05
Branch Manager/Scheduler
Bayshore Home Care
2020.02 - 2022.03
Admission Coordinator
Oak Manor
2016.07 - 2020.02
Certified Nursing Assistant
CNA, Oak Manor
2004.08 - 2016.08
Diploma -
Auburn University
CNA Certification - Nursing
Ptec-Clearwater