Nephtalie Supervile
Orlando,USA
Summary
A patient and empathetic customer agent, with a strong background in conflict resolution and customer service. Solid team player with an outgoing, upbeat demeanor with a team-oriented mentality and a commitment to patient satisfaction, I am efficiency-driven and organized dependable, self-motivated.
Overview
5
5
years of professional experience
Work History
Customer Associate
Hilton La Romana
02.2023 - 08.2024
- Company Overview: USA
- Greet and welcome guests upon arrival
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain security by following procedures and controlling access
- Update appointment calendars and schedule meetings/appointments
- USA
Receptionist
Centro Hogar del niño
09.2022 - 10.2023
- Company Overview: Dominican Republic
- Greet and welcome guest and children
- Translation of for people who don't speak Spanish (French, Creole)
- Petty cash management
- Management of visitors database
- Organization of meetings
- Ensure total Customer Satisfaction
- Dominican Republic
Customer Care Agent
UNI GESTION HOLDING S.A, Digicel French West Indies
04.2019 - 08.2022
- Company Overview: Haiti
- Analyze and provide effective solutions to concerns of customers Provide quality customer service
- Ensure that follow-ups to specific services are carried out
- Ensure total customer satisfaction
- Processing of refund requests
- Processing of cancellation requests
- Sim card order management
- Haiti
Education
High school diploma -
Liceo Juan Pablo Duarte
Villa HermosaCertficate - English Studies
Orange technical college
Licence - Certified Nurse Assistant and CPR
Gabriel Health Institute
Skills
- Excellent communication skills
- Organization
- Ethical
- Diligent
- Punctuality
- Proactive
- Collaborative
- Microsoft Office expertise
- Customer Service
Languages
- Haitian Creole
- French
- Spanish
- English
Timeline
Customer Associate
Hilton La Romana
02.2023 - 08.2024
Receptionist
Centro Hogar del niño
09.2022 - 10.2023
Customer Care Agent
UNI GESTION HOLDING S.A, Digicel French West Indies
04.2019 - 08.2022
High school diploma -
Liceo Juan Pablo Duarte
Certficate - English Studies
Orange technical college
Licence - Certified Nurse Assistant and CPR
Gabriel Health Institute
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