Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
AssistantManager
Neptina P Nixon

Neptina P Nixon

Youngstown,OH

Summary

Proven track record in enhancing financial operations and customer satisfaction, notably at KAMAX, through expert application of Microsoft Excel and exceptional problem-solving skills. Spearheaded initiatives that significantly improved invoice processing and cash application efficiency. Demonstrated leadership by mentoring teams, fostering collaboration, and driving strategic improvements in accounts receivable and collections processes.

Overview

10
10
years of professional experience

Work History

Accounts Receivable Analyst

KAMAX
06.2023 - 02.2024
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
  • Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Optimized cash application processes by identifying inefficiencies and implementing process improvements that expedited posting of payments.

Cash Application Specialist

Vaco
12.2022 - 06.2023
  • Improved cash application efficiency by implementing automated systems and processes.
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
  • Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
  • Supported credit control efforts by accurately applying payments against outstanding invoices, reducing delinquency rates.
  • Expedited resolution of unapplied credits by working closely with billing departments to address discrepancies promptly.

B2B Credit & Collections

Materion
06.2021 - 09.2022
  • Supported management decision-making by providing detailed reports on collection activities and results regularly.
  • Demonstrated strong problem-solving skills by effectively resolving complex customer issues related to billing disputes and account discrepancies, leading to improved customer satisfaction levels and reduced resolution times.
  • Collaborated with the sales team to address potential credit risks proactively and protect revenue streams.
  • Reduced delinquent accounts by creating customized repayment plans tailored to individual client needs.
  • Managed a diverse portfolio of accounts effectively, prioritizing high-risk cases for targeted intervention strategies while maintaining overall performance standards.
  • Maximized debt recovery by establishing strong relationships with clients and utilizing persuasive negotiation tactics.
  • Improved cash application efficiency by implementing automated systems and processes.
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
  • Trained and mentored 5 new personnel hired to fulfill various roles.
  • Led training on various topics such as collection development, communication skills, and time management, improving employee competencies across the department.

Accounts Payable and Payroll Clerk

East Cleveland City Schools
01.2020 - 06.2020
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Buyer and Training Coordinator

Aerotek
10.2018 - 01.2020
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
  • Increased employee retention by designing engaging and relevant professional development courses.
  • Developed customized training materials, including manuals, job aids, and online resources to support employee learning objectives.
  • Partnered with external vendors to source specialized training content when necessary, broadening the scope of available resources.

Traffic Coordinator

Rose International - Cargill
04.2018 - 06.2019
  • Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
  • Enhanced on-time deliveries with effective communication between drivers, dispatchers, and customers.
  • Collaborated with cross functional teams to create solutions for logistical issues.
  • Served as a liaison between drivers, carriers and internal departments during the shipping process.
  • Developed strategical plans for improving overall operations and communication between vendors and the company.

Customer Service Administrator

MacDermid
05.2014 - 06.2017
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
  • Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
  • Assisted with meeting and event planning activities.
  • Served as the main point of contact for all corporate travel needs for domestic and international, addressing inquiries promptly and professionally.

Education

Diploma - Business Administrative Technology

West Georgia Technical College
La Grange, GA
06.2014

High School Diploma -

Jane Addams Business Careers High School
Cleveland, OH
06.1989

Skills

  • Microsoft Excel
  • Cash application
  • SAP Knowledge
  • Oracle Financials
  • Problem-Solving
  • Time Management
  • Multitasking
  • Credit management
  • Accounts Receivable
  • Decision-Making
  • Adaptability and Flexibility
  • Microsoft Office
  • Bank Statement Reconciliation
  • Data Entry
  • Accounts Payable
  • Payroll Preparation and Processing
  • Analytical Thinking
  • Complaint resolution
  • Inventory Management
  • Data Entry and 10-Key
  • Verbal and written communication
  • Business Administration
  • Orientation and Onboarding
  • Coaching and Development
  • Microsoft Excel proficiency
  • ERP System Knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Healthcare benefitsWork-life balanceWork from home option

Timeline

Accounts Receivable Analyst

KAMAX
06.2023 - 02.2024

Cash Application Specialist

Vaco
12.2022 - 06.2023

B2B Credit & Collections

Materion
06.2021 - 09.2022

Accounts Payable and Payroll Clerk

East Cleveland City Schools
01.2020 - 06.2020

Buyer and Training Coordinator

Aerotek
10.2018 - 01.2020

Traffic Coordinator

Rose International - Cargill
04.2018 - 06.2019

Customer Service Administrator

MacDermid
05.2014 - 06.2017

Diploma - Business Administrative Technology

West Georgia Technical College

High School Diploma -

Jane Addams Business Careers High School

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Neptina P Nixon