Neptune Jean-Joseph
Westminster,MD
Summary
Accomplished professional with a proven track record at Merritt Clubs, enhancing guest experiences and streamlining operations. Expert in customer service and exceptional communication, demonstrated through effective problem-solving and team collaboration. Achieved significant improvements in process efficiency and guest satisfaction, showcasing a keen attention to detail and strong time management skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Great children
Has a ISSAA training certification
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk/Trainer/Kid Group Fit/MOD
Merritt Clubs
07.2022 - 09.2024
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Supported group bookings by coordinating room assignments and preparing necessary documentation for efficient check-in experiences.
- Managed multiline phone system, providing prompt assistance to callers while maintaining professional communication skills.
- Conducted routine audits of reservation details to ensure accuracy and prevent overbooking situations or other discrepancies.
Shipping and Returns
Carlisle Enterprises LLC
06.2019 - 07.2022
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Pulled, verified, and packaged items for shipment.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Education
Arts - Psychology
Winters Mill High School
Westminster, MD07.2018
Skills
- Customer service expertise
- Exceptional communication
- Guest Relations
- Task Delegation
- Problem-Solving
- Time Management
- Attention to Detail
- Team Collaboration
- Performance Management
Certification
ISSA personal trainer certification
Languages
Creole/french
Native or Bilingual
Timeline
Front Desk/Trainer/Kid Group Fit/MOD
Merritt Clubs
07.2022 - 09.2024
Shipping and Returns
Carlisle Enterprises LLC
06.2019 - 07.2022
ISSA personal trainer certification
Arts - Psychology
Winters Mill High School
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