Nereida Cruz
Collingswood,NJ
Summary
Customer service supervisor with extensive experience in high-paced food and retail environments. Demonstrated ability in strategic planning and employee relations, resulting in enhanced team performance and increased customer satisfaction. Proven leadership skills in managing diverse teams and optimizing service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Wawa
Cherry Hill, NJ
09.2022 - 07.2025
- Trained new staff in every position of the store.
- ServSafe Certified as of December 2024.
- Oversaw scheduling to maintain adequate coverage during peak hours.
- Monitored inventory levels and coordinated restocking efforts with suppliers.
- Checked in vendors, trucks, and also performed multiple cycle counts weekly to improve inventory management.
- Enforced company standards for cleanliness and safety in the workplace.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Monitored staff performance to ensure adherence to customer service standards.
- Performed daily deposits in accordance with bank policies and procedures. Ex: Guarda, safe deposits, etc.
- Maintained food and beverage safety by completing temperatures in qualified areas, ensuring correct dates on products, and performing the appropriate tasks that food safety requires.
Head Bartender
Fox&Hound
Philadelphia, PA
09.2018 - 03.2020
- Managed inventory levels to maintain optimal stock for bar operations.
- Supervised bar staff to ensure efficient service and customer satisfaction.
- Implemented sanitation and safety protocols for food and beverage handling.
- Trained new bartenders on drink preparation and customer service skills.
- Collaborated with management to design promotional events and specials.
- Conducted regular equipment maintenance checks to ensure functionality and safety.
- Collected and organized daily till totals and tips.
Education
High School Diploma -
Clearview Regional High School
Mullica Hill, NJ06-2016
Skills
- Employee training
- Inventory management
- Customer service
- Scheduling
- Food safety
- Vendor management
- Team leadership
- Effective communication
- Cash handling
Certification
- ServSafe Certified (2024)
Timeline
Customer Service Manager
Wawa
09.2022 - 07.2025
Head Bartender
Fox&Hound
09.2018 - 03.2020
High School Diploma -
Clearview Regional High School
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