Rayshawn Cox
New York,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
CyberSource
New York, New York
01.2025 - Current
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Provided exceptional customer service to ensure customer satisfaction.
Movie Theater Employee
AMC Theatres
New York, New York
02.2020 - 06.2024
- Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
- Operated cash registers to process customer transactions for tickets and concession items.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Maintained high levels of confidentiality when dealing with personal information of customers or staff members.
Financial Analyst
GEICO
New York, NY
06.2020 - 06.2021
- Analyzed trends in financial performance to identify areas for improvement.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
- Interpreted accounting policies and procedures to ensure regulatory compliance.
Assistant Restaurant Manager
Five Guys
New York, New York
05.2013 - 04.2019
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Coordinated catering services for special occasions or corporate events.
- Provided leadership and direction to restaurant employees.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Maintained accurate records of sales transactions and other financial information.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
Education
GED -
SUNY At Buffalo
Buffalo, NY01-2010
Skills
- Customer service
- Team leadership
- Data analysis
- Inventory management
- Time management
- Sales support
- Employee training
- Work prioritization
- Employee scheduling
- Staff education and training
- Metric tracking
- Customer relationship management (CRM)
- Product knowledge
- Superior computer skills
- Account management
- Social media monitoring
- Training programs
- Budgeting and reporting
- Customer relationship management software (CRM)
- Turnover minimization
- Verbal and written communication
- Performance evaluations
- Staff training
- Staffing coordination
- Call center operations
- Skilled multi-tasker
- Information security
- Cash handling
- Conflict management
- Inter-department collaboration
- Team building
- Shipping, receiving, and warehousing
- New hire training
- Problem-solving
- Coordinating service initiatives
Timeline
Customer Service Manager
CyberSource
01.2025 - Current
Financial Analyst
GEICO
06.2020 - 06.2021
Movie Theater Employee
AMC Theatres
02.2020 - 06.2024
Assistant Restaurant Manager
Five Guys
05.2013 - 04.2019
GED -
SUNY At Buffalo