Nereida Restrepo
Winthrop,MA
Summary
Passionate and professional Agile servant leader, certified Scrum coach with nine years' experience implementing and instilling Agile methodologies, supporting teams and organizations to perform at their highest level, highly skilled in conflict resolution, eliminate barriers throughout the product's SDLC, drive process improvements, provide Jira support and training, foster collaboration at enterprise level, mitigate risks and excel to deliver continues integrated products. Fluent in Spanish and authorized to work in USA!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scrum Master/Project Manager/Team Leader Manager
World Fuel Services
09.2021 - 07.2023
- Responsible for driving end to end project's life cycle completion [SDLC], including: current and future architecture design, planning, analysis, development, validation, implementation, monitor and hyper-care
- Partnered up closely with Senior IT Leadership, Program Manager and Product Owner to stay aligned with business' goals and timeliness
- Responsible for application's cutover, including coordination with impacted IT and business users across the globe
- Responsible for sending internal and external communication informing impacted users and stakeholders of project's plan, status, deployment activities, downtimes and validation requirements
- Responsible for aligning project's resources with needed expertise [DevOps, Network, Database, Devices, Sysops]
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery
- Modeled management and organizational skills, multi-tasked and prioritized in deadline-driven environment.
- Facilitated Agile Ceremonies: Backlog Grooming, Planning, Retrospectives, Sprint Demo, Mid Sprint's Risk Assessment for five cross-functional Scrum teams
- Achieved having self organized team which performed at its higher capacity
- Worked with external vendors, tracked progress, and hold them accountable for deliverables
- Sustained steady flow of work per iteration
- Worked with external vendors and internal users to troubleshoot technical application's issues
- Provided quarterly achievements and metrics
- Communicated and mitigated risk timely at iteration and program level
- Drove system discoveries with all parties involved; including: Cloud Architectures, Business Users and Engineering teams
- Use communication artifacts to ensure transparency across multiple squads [Slack, Teams, Box, Jira and Confluence]
- Provided Jira support and training
- Responsible for project's documentation, including: run-books, current and future infrastructure design, project plan, Jira tasks, risks and resolutions
- Focuses on constant improvement of quality, and speed
- Responsible for updating roadmaps
- Used Tempo for resources' time tracking and reporting
- Removed impediments, shields team from external distractions and minimized context switch
- Facilitated formulation of team working agreements, Definition of Ready (DoR), Definition of Done (DoD), workflow and acceptance criteria for user's stories
- Worked closely with Product owners to maintain healthy/prioritized backlog
- Responsible for having three sprints planned ahead for multiple Scrum teams
- Facilitated cross team collaboration and communication
- Adhered to industry practices, company standards and safety protocols in work
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Created and maintained dashboard to enhance visibility of team's progress, team capacity, impediments, defect rate, backlog health, sprint velocity, sprint burn down, release metrics
- Developed and maintained courteous and effective working relationships
Agile Coach/IT Project Manager
Tomorrow.io
03.2021 - 09.2021
- Primary coach for Agile Transformation
- Supported Science team, data ingestion and engineering team with their daily operations and deliverables
- Understood work of cross-functional teams, and provided tools to ensure accurate reporting, make impediments visible, remove blockers and communicated impact/risks
- Facilitated daily scrum ceremonies, sprint planning, sprint demo, retrospective, backlog grooming, release readiness
- Managed highly technical, complex projects through all phases of projects' lifecycle
- Managed Jira to properly reflect the state of given projects and report to high level leadership
- Implemented Jira Change Management for SOC2
- Served as Spanish to English translator for LATAM
- Provided detailed project status updates to stakeholders and executive management
- Jira Admin
Scrum Master/Project Manager
Florida Power And Light
11.2019 - 03.2021
- Lead Agile ceremonies; daily stand up, sprint planning, backlog grooming, demos, retrospective and Scrum of Scrums.
- Motivated the teams to ensure the Scrum processes were understood and engage stakeholder
- Coached and motivate Agile Release Train (ART), to ensure the Scrum processes are understood and follow
- Invited key stakeholder to participate on team's Scrum events when appropriate
- Partnered with Product Owner and Program Manager to understand product and priorities
- Managed Jira for 76 active projects from contract negotiation to Completion
- Coordinated efforts across cross-functional teams, and ensure resources and expertise availability
- Removed and escalated impediments
- Allocated resource's plans on Tempo planning, providing visibility across the organization
- Provided Jira and Tempo products trainings at enterprise level.
- Set up a total of 231 active projects and 308 resources using Tempo Teams and Tempo Planning Tools
- Coordinated all PMO weekly project's review meetings
- Provided and facilitated project's status to senior leadership.
- Provided Jira support at a program/portfolio level
- Checked portfolio's health with each Program Manager and provided mentoring to make improvements
- Facilitated PI Planning for large efforts
- Provided support at the enterprise level to set up teams with the right tools for project status' reporting
Scrum Master
Vecna Technologies, Inc
04.2015 - 11.2019
- Mentored teams, leading them to be self-organized with strong accountability, decision making, conflict resolution, and transparency.
- Championed cultural change and collaborated with Leadership and colleagues Scrum Masters to identify techniques for accelerating and advancing the organization's transformation.
- Lead two Professional Services team responsible for the configuration and deployment of healthcare related Mobile Applications.
- Work with the Data Ingestion team, which did End-To-End solution For Collecting, Transforming, Manipulating, and Synchronizing Data (ETL)
- Mentored and supported the teams to achieve sprint's goals timely.
- Facilitated continuous backlog refinement.
- Planned and allocated shared resources.
- Oversaw the application development life cycle and met deliverables.
- Understood the business's vision, followed and implemented processes.
- Facilitated Scrum Events: sprint planning, stand up, grooming, review/demo, Scrum of Scrums, and retrospectives.
- Worked closely with the Product Owner to ensure user stories were properly written, groomed, and prioritized on the backlog.
- Supported the development's lifecycle for healthcare solutions including: pre-registration, onsite registration, queuing, clinical messaging, eforms, self registration, express check in, tablet registration, business intelligence modules and platforms.
- Communicated and mitigated risk.
- Identified, triaged, escalated, and removed constraints.
- Successfully bridged the disconnect between the Senior Leadership and Development Teams, resulting in one shared vision.
- Understood, evangelized and supported teams to ensure the Scrum Principles were applied uniformly across the organization.
- Continuously came up with new strategies, in order to energize the teams, and fostered collaboration.
- Created a reliable team to address production issues and eliminated team's interruptions.
- Fostered and facilitated internal and external transparent communication.
- Utilized Kanban games for training.
- Supported the data team which used power BI and tableau.
Education
Bachelor of Science - Business Management
Cambridge College
Boston, Mass06.2014
Associate of Science - Hospitality Management
Remington School
Medellin, CO11.1997
Skills
- Jira Proficient
- Google Suites
- Agile Professional Coach
- Excellent Communication
- Flexible
- Microsoft teams
- Servant Leader
- Remove Impediments
- Conflict Resolution
- Communication Channel
- Forecasting
- Enforce expected behaviors
Certification
- CAPM - Certified Associate in Project Management
- Scrum Master
- Safe
Timeline
Scrum Master/Project Manager/Team Leader Manager
World Fuel Services
09.2021 - 07.2023
Agile Coach/IT Project Manager
Tomorrow.io
03.2021 - 09.2021
Scrum Master/Project Manager
Florida Power And Light
11.2019 - 03.2021
Scrum Master
Vecna Technologies, Inc
04.2015 - 11.2019
Bachelor of Science - Business Management
Cambridge College
Associate of Science - Hospitality Management
Remington School
- CAPM - Certified Associate in Project Management
- Scrum Master
- Safe
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