Nereida Rivera
North Brunswick
Summary
Skilled in complaint resolution and data collection, I excelled at GEICO by enhancing underwriting processes and boosting customer satisfaction. Leveraging time management and multitasking, I maintained professionalism in high-pressure situations, significantly improving client interaction quality. My background combines key hard and soft skills, positioning me as a valuable asset in customer-oriented roles.
Overview
7
7
years of professional experience
Work History
Data Entry Customer Service Rep
National General Insurance Company
Remote
07.2024 - 01.2025
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Underwriting Counselor
GEICO
Remote
01.2018 - 03.2023
- Evaluated existing policies and procedures related to the underwriting process and make necessary revisions.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Conducted detailed investigations into customers' backgrounds, including criminal records checks, employment history and other relevant information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) - Medical Records
University of Phoenix
Tempe, AZSkills
- Complaint resolution
- Account updating
- Data collection
- Call center procedures
- Customer service
- Time management
- Multitasking and organization
Timeline
Data Entry Customer Service Rep
National General Insurance Company
07.2024 - 01.2025
Underwriting Counselor
GEICO
01.2018 - 03.2023
Some College (No Degree) - Medical Records
University of Phoenix
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