Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Nereyda Mendez

Yakima,WA

Summary

Accomplished Assistant Branch Manager with a proven track record at Banner Bank, excelling in operations management and relationship building. Demonstrated success in staff training, enhancing team performance, and ensuring compliance with bank policies. Skilled in identifying customer needs to boost sales, with a strong focus on achieving minimal audit findings and fostering long-lasting client relationships.

Overview

12
12
years of professional experience

Work History

Assistant Branch Manager

Banner Bank
09.2024 - Current
  • Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members..
  • Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.

Client Relationship Consultant

Banner Bank
04.2017 - 09.2024
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Basic knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services.
  • Possess effective selling, cross selling and referral skills.
  • Opened new accounts, verified and processed changes to existing accounts, responds to inquiries, and resolved related account problems to ensure client satisfaction. Responsible for complying with policies, procedures, security requirements, and government regulations.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Banker

Banner Bank
10.2012 - 04.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Education

Yakima Valley College
Yakima

Skills

  • Bank Policies
  • Operations management
  • Team development
  • Staff education and training
  • Relationship building and management
  • Performance Management

Languages

Spanish
Native or Bilingual

Timeline

Assistant Branch Manager

Banner Bank
09.2024 - Current

Client Relationship Consultant

Banner Bank
04.2017 - 09.2024

Banker

Banner Bank
10.2012 - 04.2017

Yakima Valley College

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Nereyda Mendez