Neriah DeBose
Oakland
Summary
Hardworking, mission driven individual with major interests in self-development, music, art, cooking and travel.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Transdev Transportation
12.2024 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Set up appointments with interested customers according to schedule availability.
Barista Shift Lead
SSP America (Peet's Coffee)
12 2022 - 12.2024
- Greets and educates all customers on the quality of Company products while providing suggestions and options that accommodate all guests.
- Train, schedule, and supervise barista workers to uphold store policies and serve customers quickly and efficiently by creating strategies that prevent delays.
- Prepare and serve a vast variety of coffee and tea beverages, while maintaining inventory levels to ensure product availability.
- Continuously evaluates business operations to align workflow for optimal area coverage and customer satisfaction.
Restaurant Server
Blue Moon Pizza
03 2019 - 11 2022
- Seated customers in a timely manner by managing reservatons and waitlists skillfully.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with customers by displaying enthusiasm and promoting excellent service.
Team Member
Jamba Juice
05 2016 - 03 2018
- Created quality beverages for customers following recipes and presentation standards.
- Cut, diced and chopped fresh ingredients and toppings for smoothies and protein bowls.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Operated POS system for quick order entry and cash drawer accuracy.
- Communicated special requests and coordinated daily tasks working with teammates.
Team Member
Togo's Eatery
08 2015 - 05 2016
- Assisted customers in choosing menu items by providing food complementing information.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared and presented food in compliance with health and safety guidelines.
Education
High School Diploma -
San Leandro High School
06.2015
Skills
- Efficient Multitasking
- Team Communications
- Time Efficient
- Working In Fast-Paced Environments
- Interpersonal Communication
- Analytical and Critical Thinking
- Flexible and Adaptable
Timeline
Customer Service Representative
Transdev Transportation
12.2024 - Current
Barista Shift Lead
SSP America (Peet's Coffee)
12 2022 - 12.2024
Restaurant Server
Blue Moon Pizza
03 2019 - 11 2022
Team Member
Jamba Juice
05 2016 - 03 2018
Team Member
Togo's Eatery
08 2015 - 05 2016
High School Diploma -
San Leandro High School
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