Laura Valles
Buckeye,AZ
Summary
Dynamic customer service professional with a proven track record at Wilbur-Ellis, adept at resolving inquiries and enhancing workflow efficiency. Recognized for strong attention to detail and effective communication skills, I excel in fast-paced environments, ensuring customer satisfaction while maintaining compliance with industry standards.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Wilbur-Ellis
Buckeye, AZ
10.2021 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using company-specific software, enhancing workflow efficiency.
- Assisted in training new team members on customer service protocols and best practices.
- Responded to customer requests for products, services, and company information.
DSD Receiver/Claims Associate
Wal-Mart Supercenter #3407
BUCKEYE, AZ
06.2017 - 10.2021
- Received and processed incoming shipments efficiently, ensuring accurate inventory counts.
- Coordinated with vendors to resolve discrepancies in shipment quantities or product conditions.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Sorted and delivered materials to different work areas and staff.
- Processed reclaims and returns to vendors and warehouse for credit.
- Analyzed claim documentation to ensure compliance with company policies and regulations.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Generated, posted and attached information to claim files.
Cashier
Wal-Mart Supercenter #3407
Buckeye, AZ
07.2010 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
SOCORRO HIGH SCHOOL
El Paso, TX05-1994
Skills
- Customer service
- Time management
- Strong attention to detail
- Adaptable to change
- Efficient multitasking
- Dependable and responsible
- Experienced in software tools
- Maintains focus during challenging circumstances
- Attentive listening
- Strong spoken communication
- Effective prioritization
Timeline
Customer Service Representative
Wilbur-Ellis
10.2021 - 01.2026
DSD Receiver/Claims Associate
Wal-Mart Supercenter #3407
06.2017 - 10.2021
Cashier
Wal-Mart Supercenter #3407
07.2010 - 06.2017
High School Diploma -
SOCORRO HIGH SCHOOL