Neriah Saunders
Mebane
Summary
Highly motivated and dependable professional with a strong work ethic and excellent communication skills. Quick to learn and able to work both independently and as part of a team, with a genuine passion for animal health and hands-on experience providing safe handling, daily care, feeding, exercise, and maintaining clean, sanitary environments. Committed to ensuring the well-being and comfort of animals while supporting an efficient and positive team environment.
Overview
10
10
years of professional experience
Work History
Kennel Technician
Creature Comforts Inn
Durham
- Current
- Manage animal care routines, ensuring health and comfort, while reducing incidents.
- Collaborate with vets for timely interventions, enhancing animal welfare.
- Maintain hygiene standards, creating a stress-free environment for all pets.
- Fostered a nurturing environment, enhancing animal trust and comfort during stays, resulting in increased repeat clientele.
- Maintained rigorous cleanliness standards, significantly reducing illness transmission and promoting a safe space for all pets.
Peer Support Specialist
CMHA-CEI
Lansing, MI
11.2022 - 05.2024
- Offered clear, empathetic support and resources to individuals, fostering positive outcomes.
- Collaborated with teams to ensure comprehensive care, and maintained detailed records as per guidelines.
- Safely transported clients to appointments, enhancing their access to necessary services.
- Communicated effectively to convey information, resources, and support options in a clear and understandable manner.
- Assisted individuals in problem-solving, identifying solutions, and accessing relevant services and resources.
- Provided compassionate and non-judgmental support.
Member Service Representative
MSU FCU
Lansing, MI
12.2021 - 10.2022
- Utilized banking software to efficiently handle transactions and support member needs.
- Played a key role in opening new accounts and guiding members on service utilization.
- Consistently met sales quotas through effective cross-selling and a deep understanding of member needs.
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Shift Supervisor
STARBUCKS
Lansing, MI
09.2016 - 12.2021
- Led team efforts to resolve customer issues promptly, maintaining high satisfaction levels.
- Managed cash transactions and prepared deposits, ensuring accuracy and trustworthiness.
- Organized inventory and upheld strict standards for product quality and store cleanliness.
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured adherence to the company's standards for beverage preparation, food safety, cleanliness, and store organization.
Education
High School Diploma - undefined
Freehold Township High School
Freehold, NJ01.2014
Skills
- Team Leadership
- Customer Service
- Conflict Resolution
- Time Management
- Adaptability
Timeline
Peer Support Specialist
CMHA-CEI
11.2022 - 05.2024
Member Service Representative
MSU FCU
12.2021 - 10.2022
Shift Supervisor
STARBUCKS
09.2016 - 12.2021
Kennel Technician
Creature Comforts Inn
- Current
High School Diploma - undefined
Freehold Township High School