Neris Perez
Houston,TX
Summary
Driven professional with a proven track record in customer service and leads prospecting, honed as an Insurance Agent at Galaxy Auto Insurance. Excelled in building client relationships through effective communication and empathy, enhancing customer satisfaction. Skilled multitasker, adept at managing high-volume tasks with precision. Achieved significant improvements in client follow-up efficiency.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Galaxy Auto Insurance
06.2018 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Answer muli-line phone calls as well as making reminder phone calls
- Update customers information in the system and scheduling their coming payments
Shipping Clerk
Flexmaster USA
01.2017 - 06.2018
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Insurance Agent
Galaxy Auto Insurance
12.2014 - 01.2017
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Organized and file documents in alphabetical order
- Answer multi-line phone calls as well as making reminder phone calls
- Update customers information in the system and scheduling their coming payments
Education
High School Diploma -
Scarborough High School
Houston, TX05.2011
Skills
- Communication
- Leads Prospecting
- Empathy
- Customer follow-up
- Fast learner
- Multitasker
- Customer Service
Timeline
Insurance Agent
Galaxy Auto Insurance
06.2018 - Current
Shipping Clerk
Flexmaster USA
01.2017 - 06.2018
Insurance Agent
Galaxy Auto Insurance
12.2014 - 01.2017
High School Diploma -
Scarborough High School
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