Store operations
Nerisa Paula R. Avenido
Learning Specialist
Summary
To lead and innovate training initiatives that empower employees, promote professional development, and drive organizational excellence. Focused on aligning training strategies with business outcomes and fostering a dynamic learning environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Learning Specialist
Starbucks (M.H. Alshaya)
06.2023 - Current
- Contributes to Starbucks success by providing Partner development, training solutions, and facilitating training experiences that enhance each Partner’s performance
- The role requires in house consulting of all training needs with Field Learning Manager and Area HR Manager in market
- Act in accordance with the Company’s guiding principles
- Set direction for training and development of Barista, Shift Supervisor, Assistant Store Manager, Store Manager, Training Store Manager and District Manager roles
- Share best practices across all stakeholders in market and peers to leverage learning
- Initiate training programs relevant to local needs and recommend programs and tools that may facilitate ongoing process improvements
- Liaise with Support Functions in terms of training to support the market needs
- MOPH requirements for FH certification
- Based on Learning Dashboard and Operations feedback, makes recommendations and provides tools to support the market specific strategies and tactics
- Coordinate and delivers training programs across markets
- Facilitate Face to Face or virtual workshop for different levels
- Develop facilitation skills of Training Store Managers and Store Managers to enable them to cascade training programs effectively
- Plan and administers Quarterly calendar based on priorities in liaison with Operations Management Teams
Store Manager
Starbucks (M.H Alshaya)
01.2015 - 06.2023
- Leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners
- Required to regularly and customarily exercise discretion in managing the overall operation of the store
- Supervising and directing the workforce, making staffing decisions ensuring customer satisfaction and product quality
- Managing the store’s financial performance
- Managing safety and security within the store
- Maximize sales and ensure customer focus is prioritized at all times
- Implement and review all stock loss prevention controls and develops practices specific to need of store
- Manage a team including; in store training, motivation, coaching, development, disciplinary and performance appraisals
- Ensure communication is effective throughout the store and brand team
- Implement store product launches and promotions according to brand guidelines
- Manage stock replenishment
- Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines
Training Store Manager
Starbucks (M.H Alshaya)
- Is responsible for providing Store Manager Trainees (SMTs) with a high-impact training experience
- Teaches, trains, coaches and supports SMT throughout program
- Prepares the store team and environment to host SMT
- Is a Store Opening Support partner for new store teams opening in the business
- Creates the SMT training plan with their line manager
- Follows up and validates all learning through skill checks and check-ins
- Demonstrates coaching skills, change management and use of the Starbucks Problem Solving Method
- Acts as a role model for operational excellence, connection and leadership
- Creates a consistent coffee culture and demonstrates a passion for coffee
Assistant Store Manager
Starbucks (M.H Alshaya)
11.2013 - 12.2014
- Assisting the store manager in implementing store operations
- Responsible for modelling and acting in accordance with Starbucks’ guiding principles
- Ensure customer focus is prioritized
- Ensure communication is effective throughout store and to Store Manager and brand team including product knowledge
- Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines
- Assist in weekly / daily analysis of commercial reports and implementation of action plans where necessary
Shift Supervisor
Starbucks (M.H Alshaya)
09.2008 - 10.2013
- This job contributes to Starbucks success by assisting the Store Manager in implementing Store Operations during scheduled shifts
- This job deploys Partners and delegates tasks so that Partners can create and maintain the Starbucks` Experience for our customers
- The incumbent is responsible for modelling and acting in accordance with Starbucks guiding principles
- Deliver outstanding customer service
- Lead and motivate team through understanding and development in a positive way
- Ensure operational Policies and Procedures are always adhered to
Waitress
PJ O’reillys Iris Pub Le Royal Meridien
05.2008 - 08.2008
- Ensures that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products
- As a ‘lead worker’, supports store management in ensuring daily operating procedures are followed by all partners during shift
- Act as the Store In charge when Store manager’s not around
Technical Support Representative
Teletech CMC
12.2006 - 04.2008
- Company Overview: Philippines
- Responsible for handling calls and assisting client with issues on their internet connection
- Dealing with multiple issues like internet connections (no browse, no synch), emails (logging in, mail clients like outlook express), and setting up a connection like wireless (basic) and LAN
- Philippines
Education
Hotel and Restaurant Management -
UNIVERSITY OF BATANGAS
01.2004 - 01.2007
Skills
Coaching
Team building
Staff scheduling
Sales training
Customer engagement
Cash management
Driverslicensevalidity
05/26/25
Personal Information
- Gender: Female
- Nationality: Philippines
- Marital Status: Single
- Visa Status: Working Visa
Trainingandseminarsattended
- MOPH FOOD HANDLER TRAINING (Certified Food Handler), 08/27/24, Doha, Qatar
- SLII at Starbucks, 12/01/23, The Ken Blanchard Companies
- ILM – Train the Trainer, 06/23/22, Downtown Rotana, Manama, Bahrain
- Level 2 Award in Food Safety (Boecker), 05/27/14, Copthorne Hotel Doha, Qatar
- Active Assertive Training, 03/11/14, M.H. Alshaya Doha, Qatar
- Retail Management Training Program, 10/28/13, Starbucks MEA Doha, Qatar
- Shift Supervisor Training Program, 05/01/09, Starbucks MEA Doha, Qatar
- Barista Training Program, 01/03/09, Starbucks MEA Doha, Qatar
- Wil’s Diner, Restaurant and Sports Bar, 2006, Calapan, Oriental Mindoro, Philippines
- Microtel Inn and Suite, 2006, FPIP, Sto.Tomas, Batangas, Philippines
Timeline
Learning Specialist
Starbucks (M.H. Alshaya)
06.2023 - Current
Store Manager
Starbucks (M.H Alshaya)
01.2015 - 06.2023
Assistant Store Manager
Starbucks (M.H Alshaya)
11.2013 - 12.2014
Shift Supervisor
Starbucks (M.H Alshaya)
09.2008 - 10.2013
Waitress
PJ O’reillys Iris Pub Le Royal Meridien
05.2008 - 08.2008
Technical Support Representative
Teletech CMC
12.2006 - 04.2008
Hotel and Restaurant Management -
UNIVERSITY OF BATANGAS
01.2004 - 01.2007
Training Store Manager
Starbucks (M.H Alshaya)
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