NERISSA PAUL
Elmont
Summary
Resourceful Operations Specialist with expertise in administration and team coordination. Skilled in organizing workflows and managing multiple tasks to enhance operational efficiency. Strong communicator with problem-solving abilities, fostering positive relationships with staff, clients, and stakeholders.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Educational Director
LITTLE CHILDREN'S PLACE INC.
Elmont
02.2018 - 12.2025
- Directed daily operations of preschool program, ensuring a safe, structured, and developmentally appropriate learning environment.
- Oversaw, coached, and assessed instructional staff to ensure excellence in both teaching quality and classroom leadership.
- Developed and implemented curriculum aligned with early childhood education standards and best practices.
- Promoted the development of each child’s physical, social, emotional, and cognitive development; utilized connections with parents to inform them of their child’s needs and requirements.
- Collaborated with families to support children’s academic, social, and emotional development through consistent communication and guidance.
- Ensured full compliance with New York State Office of Family and Children Services (OCFS) regulations, licensing requirements, and health and safety standards.
- Updated teachers on the current state rules and regulations to ensure compliance; aligned all paperwork and company regulations with the current federal and state regulations.
- Managed enrollment processes contributing to increased student retention and program growth.
- Expanded enrollment by actively contributing to the organization's marketing campaigns and events.
- Supported budgeting and financial tracking, including tuition collection and monitoring outstanding balances.
- Exercised financial expertise to review and maintain the organization's financial records and to identify clients with outstanding balances.
- Cultivated positive, inclusive school culture that encouraged teamwork and enhanced student engagement.
- Assisted Executive Director in managing preschool operations to ensure smooth daily functioning.
Head Teacher/ Assistant Director
LITTLE CHILDREN'S PLACE INC.
Elmont
05.2003 - 02.2018
- Coordinated daily operations of daycare center, supervising 10 teachers and ensuring quality care for 45 children.
- Led development and delegation of tasks to teachers through effective leadership and schedule management.
- Conducted training sessions for new employees to enhance understanding of company policies and standards.
- Ensured organizational compliance with established rules and regulations and federal laws for education.
- Raised enrollment numbers by 20%+ through the practice of creative thinking capacities and delivering effective marketing strategies.
- Developed and retained a strong rapport with parents to improve engagement in support of learning processes; introduced different methods of learning to accommodate each child’s development.
Paralegal
GEICO AUTO INSURANCE COMPANY
Long Island
04.2002 - 05.2003
- Drafted and prepared preliminary reports and case closings for lawyers, streamlining communication and documentation processes.
- Managed schedules of lawyers in Outlook and EBT, ensuring meetings and court appearances were properly scheduled.
- Maintained correspondence with clients and staff to facilitate timely information collection and support ongoing cases.
- Assisted in data collection and claims processing, enhancing collaboration within the entity through effective information research.
- Inspired collaboration and coordination by promptly providing administrative support to office managers and business executives.
- Developed strategic and innovative marketing techniques with the promotional strategy team of the organization to raise brand awareness and entice more sales.
Office Assistant/ Assistant Social Worker
MIRACLE MAKERS, INC.
Brooklyn
- Coordinated communication between attorneys and social workers to resolve cases involving foster and adoptive families.
- Earned multiple commendations from supervisors for effectively conducting home studies, home visits, and orientation for new and prospective foster and adoptive parents.
- Displayed professionalism and utilized industry best practices to prepare and train foster and adoptive parents for certification strategically.
- Demonstrated leadership and relationship-building abilities to streamline support for adoptive parents, foster parents, and colleagues.
- Oversaw the training of new hires on policy procedures to ensure they perform up to the organization’s standards.
- Managed call logs and documentation, ensuring accurate records while handling high call volumes.
Education
Doctor of Education (Ed.D.) - Educational Leadership
LIBERTY UNIVERSITY
LYNCHBURG, VA01-2027
Master's in Public Administration/ Public Affairs and Administration (M.P.A) -
METROPOLITAN COLLEGE OF NEW YORK
New York, NYBachelor of Professional Studies - Human Services
METROPOLITAN COLLEGE OF NEW YORK
New York, NYSkills
- Instructional leadership
- Curriculum design
- Teacher evaluation
- Regulatory compliance
- Enrollment management
- Financial management
- Schedule Management
- Project coordination
- Team collaboration
- Administrative Support
- Family engagement
- Relationship-Building
Certification
New York State Civil Service Exam-Administrative Assistant I, Final Score:90,
Rank: 6184 11/01/22
Rank: 6184 11/01/22
Skills Profile
Managed daily schedules, coordinating meetings, appointments, and deadlines to ensure smooth operations., Prioritized and delegated tasks effectively to maintain workflow efficiency across multiple roles., Maintained accurate scheduling for staff, appointments, and organizational needs., Provided comprehensive administrative support, including recordkeeping, documentation, filing, and client communication., Consistently ensured the organization and accuracy of records relating to client and staff matters., Supported Senior Staff and daily operations in roles that included Educational Director, Assistant Director, and Paralegal., Built and maintained positive working relationships with clients, families, and colleagues., Communicated effectively to support collaborations and improve overall team productivity., Contributed to increased enrollment and engagement through strong interpersonal and communication skills.
Timeline
Educational Director
LITTLE CHILDREN'S PLACE INC.
02.2018 - 12.2025
Head Teacher/ Assistant Director
LITTLE CHILDREN'S PLACE INC.
05.2003 - 02.2018
Paralegal
GEICO AUTO INSURANCE COMPANY
04.2002 - 05.2003
Office Assistant/ Assistant Social Worker
MIRACLE MAKERS, INC.
Doctor of Education (Ed.D.) - Educational Leadership
LIBERTY UNIVERSITY
Master's in Public Administration/ Public Affairs and Administration (M.P.A) -
METROPOLITAN COLLEGE OF NEW YORK
Bachelor of Professional Studies - Human Services
METROPOLITAN COLLEGE OF NEW YORK