Nerissa smith
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Resturant manager
Chipotle
04.2018 - Current
- Oversaw daily restaurant operations and ensured compliance with health standards.
- Managed staff scheduling and training to maintain service efficiency.
- Conducted inventory management to ensure stock availability and minimize waste.
- Implemented customer service initiatives to enhance guest satisfaction.
- Coordinated team meetings to address operational challenges and improve communication.
- Developed staff performance evaluations to recognize achievements and identify areas for growth.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Education
Brunswick High-school
Brunswick, OHSkills
- Inventory management
- Staff training
- Customer service
- Health compliance
- Employee scheduling
- Vendor relations
Certification
- Serve safe certified as of Febuary 2026
Timeline
Resturant manager
Chipotle
04.2018 - Current
Brunswick High-school