Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nerla Philistin

West Palm Beach,FL

Summary

Offering passion for cleanliness and readiness to learn and grow in housekeeping. Delivers understanding of sanitation standards and effective cleaning techniques. Ready to use and develop organization and attention to detail skills in House Keeping.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Lalue Supermarket
01.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeping Cleaner

Haiti Marriott Hotel
03.2020 - 02.2022
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Verified cleanliness and organization of storage areas and carts.

Education

High School Diploma -

Stenio Vincent High
Saint Marc, Haiti
05-2010

Skills

  • rr

Languages

French
Native or Bilingual
Kreole
Native or Bilingual

Timeline

Customer Service Representative

Lalue Supermarket
01.2023 - 03.2024

Housekeeping Cleaner

Haiti Marriott Hotel
03.2020 - 02.2022

High School Diploma -

Stenio Vincent High
Nerla Philistin