Olivia Barraza
West Allis,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative, top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Kohl's Department Stores, Inc
Menomonee Falls, WI
02.2005 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Updated and maintained information in customer accounts.
- Achieved and maintained departmental performance standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
South Division High School
Milwaukee, WI06.1998
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Customer Account Management
- Report Preparation
- Microsoft Windows
- Google Drive
- Microsoft Office
- Microsoft Excel
- Active Listening
- Microsoft Internet Explorer
- Policy and Procedure Adherence
- LexisNexis
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kohl's Department Stores, Inc
02.2005 - 07.2022
High School Diploma -
South Division High School
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