Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nerlie Francois

Lakeland,FL

Summary

Dedicated customer service representative recognized for resolving inquiries and enhancing service delivery. Proficient in CRM software and detail-oriented data management, committed to achieving high customer satisfaction.

Analytical and detail-oriented customer service expert with a strong focus on strategic evaluation and service excellence. Experienced in utilizing customer feedback to drive improvements, ensuring clarity and satisfaction in every interaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

NexRep, LLC Teladoc
09.2024 - Current
  • Resolved customer inquiries and communicated product details effectively to maintain high levels of clarity and satisfaction.
  • Investigated and resolved customer issues effectively, ensuring a seamless service experience.
  • Collaborated with team members to maintain comprehensive records of customer interactions and transactions for improved operational efficiency.
  • Employed CRM software to identify and resolve issues, enhancing overall service delivery.
  • Managed over 50 customer calls per day.

Customer Service Representative

LiveOps LLC, Nike Call
09.2023 - 11.2025
  • Engaged with customers to clarify product details and efficiently resolve any issues encountered.
  • Processed transactions accurately using point-of-sale systems.
  • Guided customers in identifying appropriate products to drive revenue growth.
  • Evaluated customer feedback to drive improvements in service delivery and satisfaction.
  • Addressed customer concerns and facilitated efficient processing of return or replacement requests to enhance satisfaction.
  • Evaluated customer needs and recommended appropriate products to support informed purchasing choices.
  • Increased sales by 10%".

Education

High School Diploma -

Liceo Secundario Nocturno Gurabo Al Medio
Santiago, Gurabo, Dominican Republic, 51000
08-2021

Graduate Certificate - General Agriculture

École Nationale Technique D'agriculture
Limbe, Cap-Haïtien, HT3100
08-2017

Skills

  • Service excellence
  • Attentive listening
  • Strategic evaluation
  • Detail-oriented data management
  • Telecommunications support proficiency
  • Skilled in software usage
  • Skilled in conflict resolution
  • Expertise in product features and benefits

Languages

French
Full Professional
English
Native or Bilingual

Timeline

Customer Service Representative

NexRep, LLC Teladoc
09.2024 - Current

Customer Service Representative

LiveOps LLC, Nike Call
09.2023 - 11.2025

High School Diploma -

Liceo Secundario Nocturno Gurabo Al Medio

Graduate Certificate - General Agriculture

École Nationale Technique D'agriculture