Nerline Jean Pierre
Indianapolis
Summary
Skilled in quick typing and demonstrating empathy, I enhanced customer satisfaction at Home Depot by resolving inquiries and technical issues efficiently. My experience at Coach Outlet, managing high-stress situations and resolving complaints, significantly increased customer loyalty. My track record showcases a blend of hard and soft skills essential for high-quality customer service.
Overview
2
2
years of professional experience
Work History
Chat Support Representative
Home Depot
01.2023 - 12.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Customer Service Representative
Coach Outlet
03.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Health Information Technology
Ivy Tech Community College of Indiana
Indianapolis, IN06-2027
Skills
- Quick typing
- Language fluency
- Empathy display
- Performance tracking
Languages
French
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Coach Outlet
03.2023 - 03.2024
Chat Support Representative
Home Depot
01.2023 - 12.2024
Associate of Science - Health Information Technology
Ivy Tech Community College of Indiana
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