Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Taylor Smith

Jonesboro,GA

Summary

Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.

Overview

2
2
years of professional experience

Work History

Chat Support Representative

The Home Depot Inc
07.2022 - 02.2024
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Warehouse Picker

Boeing
05.2022 - 01.2023
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.

Education

No Degree - Radiology Technology

Atlanta Technical College
Atlanta, GA

High School Diploma -

Southwest Dekalb High School
Decatur, GA
05.2014

Skills

  • Quick Typing
  • Language Fluency
  • Empathy Display
  • Performance Tracking

Accomplishments

  • Attended all customer service workshops and seminars offered by the company, effectively improving conflict resolution, response, time management, and writing skills that were used on the job.
  • Utilized outstanding writing skills to answer customer questions and help them find accurate resources.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Chat Support Representative

The Home Depot Inc
07.2022 - 02.2024

Warehouse Picker

Boeing
05.2022 - 01.2023

No Degree - Radiology Technology

Atlanta Technical College

High School Diploma -

Southwest Dekalb High School
Taylor Smith