Nerly Nicolas

Promoted to leadership position for demonstrating strong work ethic.

• Provided leadership and guidance to 15 team members, ensuring that tasks were completed on time and to a high standard.
• Reviewed completed work to verify consistency, quality, and conformance.
• Maintained open lines of communication with supervisor, reporting team progress, and challenges.
• Delegated daily tasks to team members to optimize group productivity.
• Trained new staff in relevant processes and procedures.

• Responded promptly to customer inquiries via phone calls or emails in a professional manner.
• Provided health plans to customers based on availability and eligibility, following state law requirements.
• Data entry and reports, keeping customers and company data updated and accurate.
• Knowledge of the Center for Medicare and Medicaid Services insurance coverage and requirements.

• Managed schedules for four children, organizing appointments and activities.