Nervana Hossani
Brooklyn,NY
Summary
Motivated professional with experience as a substitute teacher for the New York City Department of Education, adept at enhancing student engagement through innovative classroom management techniques. Bilingual in English and Arabic, I excel in communication and problem-solving, ensuring operational efficiency and fostering positive learning environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher
P.S 101/ P.S 104
Brooklyn, US
01.2022 - Current
- Carry out lesson plans from the classroom teacher, or create a new lesson plan in the absence of a prepared one.
- Take attendance, and leave notes for the head teacher about notable students, events, and problems.
- Apply different teaching strategies to meet the needs of students across multiple grade levels.
- Utilize positive reinforcement to motivate students.
- Maintain classroom order, and enforce school and class rules.
Student Teacher
P.S 200
Brooklyn, NY
02.2024 - 05.2024
- Facilitated classroom instruction under the supervision of my mentor teacher, Mrs. A. Drossas
- Learned how to develop and implement lesson plans.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Conducted formative and summative assessments to evaluate student progress and adjust instruction accordingly
- Assisted in grading assessments and assignments.
Assistant Manager
Rainbow Shops
Brooklyn, US
06.2021 - Current
- Supervise staff to maintain operational efficiency.
- Aide in scheduling shifts to optimize workforce coverage.
- Ensure attainment of store sales targets through strategic planning.
- Complete and organized all paperwork for compliance and record-keeping.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Maintain professionalism in stressful situations, effectively diffusing tense interactions.
Sale Associate/Customer Service
Rainbow Shops
Brooklyn, US
07.2016 - 06.2021
- Assisted customers in locating desired products, ensuring a presentable sales floor.
- Operated cash drawer efficiently, processing transactions accurately.
- Provided professional assistance to customer inquiries with a friendly demeanor.
- Maintained excellent telephone etiquette for effective communication.
- Exercised strong time management skills to prioritize tasks and meet deadlines.
- Handled returns and exchanges according to company policies.
Intern
Mind and Body Wellness Medical Center
Brooklyn, US
10.2020 - 01.2021
- Welcomed patients and ensured efficient appointment scheduling.
- Assisted with prior authorizations to expedite patient care.
- Supported doctors and therapists by fulfilling various needs promptly.
Education
Master of Science - Education
Brooklyn College
Brooklyn, NY09-2024
Bachelor's - Psychology
Touro College
Brooklyn, NY09.2019
Skills
- Bilingual (English, Arabic)
- Adapting and seeking enhanced methods for classroom management and student engagement
- Strong communication skills
- Proficient in time management and problem-solving
Certification
- Child Abuse Identification and Reporting - Workshop, 11/21
- Dignity for All Students Act (DASA) Part 1, 11/21
- Schools Against Violence in Education - Workshop, 11/21
- NYCDOE - Substitute Teacher Training, 11/21
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Student Teacher
P.S 200
02.2024 - 05.2024
Substitute Teacher
P.S 101/ P.S 104
01.2022 - Current
Assistant Manager
Rainbow Shops
06.2021 - Current
Intern
Mind and Body Wellness Medical Center
10.2020 - 01.2021
Sale Associate/Customer Service
Rainbow Shops
07.2016 - 06.2021
Master of Science - Education
Brooklyn College
Bachelor's - Psychology
Touro College
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