Neryssa Baggan
Brighton,USA
Summary
Detail-oriented professional adept at managing multiple priorities in fast-paced environments. Known for exceptional organizational and communication skills, reinforcing team dynamics to achieve high-quality results.
Overview
4
4
years of professional experience
Work History
Receiving and Operations Coordinator
Vows Bridal
Watertown, MA
02.2026 - Current
- Receive and process incoming bridal gowns and accessories.
- Maintain inventory records and organize merchandise to support efficient store operations.
- Coordinated with designers and vendors to resolve issues related to damaged or incorrect merchandise.
- Conducted quality control inspections, documenting defects to ensure product standards.
- Handled customer concerns by resolving issues independently and escalating complex cases to management.
- Supported operational and administrative functions, contributing to overall store efficiency.
- Facilitated onboarding process for new team members by providing training and support. and training new team members.
- Conduct interviews for prospective employees and provide hiring recommendations to management.
- Oversee front desk operations and provide support during peak business periods.
Front Desk Administration
Vows Bridal
Watertown, MA
02.2025 - 02.2026
- Managed daily front desk operations, ensuring efficient workflow and delivering exceptional customer service.
- Coordinated appointment scheduling and stylist assignments.
- Responded to a high volume of phone calls and emails, resolving inquiries and directing requests to the appropriate departments.
- Processed client paperwork and payments accurately, ensuring organized and confidential client records for improved client trust and satisfaction.
- Trained and supported new team members to uphold high standards of customer service and operational consistency, fostering a collaborative team environment.
- Updated and maintained inventory across the company website and point-of-sale system.
Traveller Support (summer staff)
EF Ultimate Break
Cambridge, MA
04.2024 - 08.2024
- Completed an intensive training program in customer service, travel operations, and company policies to provide high-quality traveler support.
- Provided exceptional customer service by efficiently managing high volume of phone calls and emails through Dialpad and Zendesk, ensuring timely traveler support.
- Consistently applied company policies while prioritizing customer satisfaction during peak travel season, enhancing traveler experience.
- Managed traveler accounts in Salesforce, including rebookings, trip reinstatements, payment processing, and account updates.
- Collaborated with leadership to resolve escalated customer issues, upholding brand standards and improving overall customer satisfaction.
Administrative Assistant
True Deal Supermarket Co. Ltd
Santa Cruz, Trinidad & Tobago
05.2022 - 08.2022
- Maintained business records while delivering comprehensive administrative support across multiple office functions.
- Executed data entry and organized filing systems to enhance daily administrative operations.
- Supported accounting department with invoice processing and cash reconciliation, ensuring accurate cash floats for daily operations.
Education
High School Diploma -
St. Joseph’s Convent
Trinidad and Tobago07-2018
Some College - Political Science
Boston University
Boston, MassachusettsSkills
- Inventory management
- CRM software (Zendesk, Dialpad, Salesforce)
- Data entry
- Appointment scheduling
- Customer service
- Problem resolution
- Relationship management
- Attention to detail
- Microsoft Office
- Effective and professional communication
- Calm under pressure
- Fast learner
- Employee training
Timeline
Receiving and Operations Coordinator
Vows Bridal
02.2026 - Current
Front Desk Administration
Vows Bridal
02.2025 - 02.2026
Traveller Support (summer staff)
EF Ultimate Break
04.2024 - 08.2024
Administrative Assistant
True Deal Supermarket Co. Ltd
05.2022 - 08.2022
High School Diploma -
St. Joseph’s Convent
Some College - Political Science
Boston University