Ne’Sha Jones
Atlanta
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Air Traffic Controller
Federal Aviation Administration, FAA
Oklahoma City, Oklahoma
08.2025 - 01.2026
- Coordinated aircraft movements to ensure safe landings and takeoffs in high-traffic environments.
- Monitored radar systems to maintain situational awareness and safety compliance.
Warehouse Worker
Amazon
Union City, Georgia
05.2023 - 08.2025
- Collaborated with team members to streamline order fulfillment processes.
Sales Associate
Urban Outfitters, Inc.
Atlanta, Georgia
05.2021 - 09.2021
- Delivered exceptional customer service, fostering positive shopping experiences.
- Executed visual merchandising plans aimed at enhancing customer experience and driving sales growth.
Shift Leader
Smoothie King
East Point, Georgia
09.2019 - 11.2020
Coordinated store activities, such as supplying and refilling goods. Also guided team members and upheld high standards of guest service while serving as manager on duty.
Server
Taco Mac
Atlanta, GA
02.2026 - Current
- Delivered exceptional customer service and order accuracy in high-volume dining environment to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
Education
Bachelor of Arts - Drama
New York University
New York, New York05-2024
High School Diploma -
Colonial Heights High School
Colonial Heights, Virginia06-2019
Skills
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Organizational skills
- Active listening
RELEVANT EXPERIENCE
- Provides outstanding customer service. Works effectively and efficiently to increase productivity. Successfully interact with the public.
- Adept at handling stressful and unpleasant situations with complete courtesy and professionalism. Extensive knowledge of brands and types of alcohol. Explaining the menu to the customers and accurately communicating with kitchen staff.
Timeline
Server
Taco Mac
02.2026 - Current
Air Traffic Controller
Federal Aviation Administration, FAA
08.2025 - 01.2026
Warehouse Worker
Amazon
05.2023 - 08.2025
Sales Associate
Urban Outfitters, Inc.
05.2021 - 09.2021
Shift Leader
Smoothie King
09.2019 - 11.2020
Bachelor of Arts - Drama
New York University
High School Diploma -
Colonial Heights High School