Ne'Shae Henley
Tempe,AZ
Summary
Experienced Medical Assistant/ Phlebotomist adept in providing excellent administrative and clerical support in high volume medical offices. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. Bringing forth the ability to manage front desk settings with organization and a sense of calm. Eager to join a new medical office where I can utilize my skills to help others. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Support Specialist/Laboratory Phlebotomist
Concentra Urgent Care
Mesa, AZ
06.2022 - Current
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Provided excellent customer service while interacting with patients.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Calibrated equipment according to manufacturer specifications.
- Prepared specimens for transport to external laboratories.
- Followed all safety protocols when handling hazardous materials.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant Extern
Revived Medical
Gilbert, AZ
05.2022 - 06.2022
- Helped to maintain meticulous medical records, and made changes when necessary
- Documented medical histories, concerns, and changes in patient's condition
- Worked well with nurses, doctors, and medical professionals.
Wal-Mart
05.2011 - 12.2015
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
K-Mart
10.2008 - 07.2010
- Recorded and processed all orders in an organized and accurate manner
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a positive and hassle-free customer experience
- Adhered to all safety rules and guidelines
- Answered phones, relayed important messages, and served as a general liaison between the florist and customers.
Education
High School Completion -
Beach High School
High School Diploma -
Brookshire High school
Graduated as a Medical Assistant with a 4.0 GPA & President's Honor Roll -
UEI College
Skills
- Phlebotomy
- CPR Certified
- Injections
- Phlebotomy
- Vitals
- Scheduling
- Time Management
- Communication
- Leadership Skills
- Microsoft PowerPoint
- Ability to Multitask
- Adaptability
- Fast Learning
- Computer Skills
- Ability to work under pressure
- Ability to work in a team
References
- Surprise Spikes (UEI Instructor), 760-605-6060
- Chad Hassell (Revived Medical), 05/01/08, 04/01/22, 801-699-6414
Certification
- CPR/BLS Certified
Timeline
Medical Support Specialist/Laboratory Phlebotomist
Concentra Urgent Care
06.2022 - Current
Medical Assistant Extern
Revived Medical
05.2022 - 06.2022
Wal-Mart
05.2011 - 12.2015
K-Mart
10.2008 - 07.2010
High School Completion -
Beach High School
High School Diploma -
Brookshire High school
Graduated as a Medical Assistant with a 4.0 GPA & President's Honor Roll -
UEI College