NESMA ELADAWI
Jersey City,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Library Assistant
Jersey City Free Public Library
12.2023 - Current
- Provide customer service under supervision in a variety of settings that generally include extensive contact with the public; assist library customers in using library materials and technologies; creating & renewing library cards and creating visitor cards.
- Answer basic information questions, support the acquisition, processing and circulation of library materials and technology; assist customers with the use of public computers, related technologies and computer-related questions; troubleshoot printers & administer Internet access process for patrons.
- Assist external and internal customers in person, over the telephone in using the library, materials, equipment and technology.
- Resolve customer issues within established policies and procedures.
- Assist in training other library services assistants, shelvers and volunteers.
- Assist with the children’s librarian in preparing for example: craft, Easter eggs, and other giveaways.
- Guide & communicate with parents with book choices, placing holds, using the catalog, etc. or find a book/books that are available.
- Interact, communicate, and assist children during play, finding books, coloring, and etc.
- Translate for Arabic speakers to coworkers and to patrons from coworkers. Translate and assist with Arabic speakers in need of paperwork being done by the social worker.
Library Page
Jersey City Free Public Library
09.2023 - 12.2023
- Found, processed, and shelved books that have been placed on hold.
- Shelved books that were returned or found misplaced.
- Worked at the Circulations and Returns desks, assisting patrons in person and on the phone, as well as processing returned books and sorting them to be re-shelved.
- Checked in, checked out and renewed library materials using SIRSI Workflows.
- Assisted the children’s librarian with story-time and weekly/monthly programs or events.
- Effectively communicated with Arabic speaking patrons and assisted in translating to coworkers.
- Responsible for copying, faxing, scanning and any technology related tasks.
Peer Advisor
William Paterson University
10.2020 - 01.2023
- Helped advise students through email, chat, and phone calls with applying to courses and continuing their degrees. Helped advise students through email, chat, and phone calls with applying to courses and continuing their degrees.
- Skills: Phone Etiquette · Online Support · Professional Phone Skills · Email · Written Communication · Written skills · Customer Service · Communication · Customer Support
Volunteer Teacher
Al-Huda Islamic Center Mosque
06.2016 - 08.2019
- Helped students explore concepts with engaging, learning-focused activities.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Teacher's Assistant
Union City Board Of Education
10.2017 - 03.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work. Supported classroom maintenance and upkeep, organizing books and materials.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Handed out classroom materials, like pencils, paper, and crayons.
Education
Bachelor of Arts - English-writing
William Paterson University of New Jersey
Wayne, NJ2024
Skills
- Reading and teaching
- Critical Thinking
- Creativity & Patience
- Problem-Solving
- Interpersonal Skills
- Written and oral communication
- Cataloging and shelving
- Processes and procedures
- Literary knowledge
Languages
Arabic
Native or Bilingual
Quote
You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams
Timeline
Library Assistant
Jersey City Free Public Library
12.2023 - Current
Library Page
Jersey City Free Public Library
09.2023 - 12.2023
Peer Advisor
William Paterson University
10.2020 - 01.2023
Teacher's Assistant
Union City Board Of Education
10.2017 - 03.2018
Volunteer Teacher
Al-Huda Islamic Center Mosque
06.2016 - 08.2019
Bachelor of Arts - English-writing
William Paterson University of New Jersey
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