Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ness Orduno

Tucson

Summary

Persistent and astute trainer with over two years of experience seeking professional growth and development. Proven leader with functional administrative skills and possess the ability to effectively communicate in challenging environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

6
6
years of professional experience

Work History

Technical Specialist

Apple
Tucson, AZ
08.2025 - Current
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Maintained up-to-date knowledge of Apple products, services, and repair processes while collaborating with team members to identify recurring issues and improve overall service efficiency.
  • Recommended tailored product upgrades and solutions by identifying customer needs

Product Zone Specialist

Apple
Tucson, AZ
08.2024 - 08.2025
  • Delivered energetic responses to customers in-store and going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.

Shift Leader

Dutch Bros
Tucson, AZ
01.2021 - 08.2024
  • Primarily responsible for preparing and serving coffee and other beverages to customers.
  • Performing financial tasks.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Maintained calm demeanor during high-volume periods and special events.

Clerk

QuikTrip
04.2020 - 07.2022
  • Charged with a number of tasks and customer service duties.
  • Inventory specialist.
  • Tackled daily work assignments with confidence through empowered training and motivation.
  • Operated cash register at multiple high traffic stores.

Education

Associate of Science -

Pima Community College
05.2020

High School Diploma - undefined

Cienega High School
Tucson, AZ
05.2018

Skills

  • Product demonstration
  • Customer relations
  • Critical thinking
  • Hospitality and accommodation
  • Staff Training and Development
  • Quality Assurance

Timeline

Technical Specialist

Apple
08.2025 - Current

Product Zone Specialist

Apple
08.2024 - 08.2025

Shift Leader

Dutch Bros
01.2021 - 08.2024

Clerk

QuikTrip
04.2020 - 07.2022

High School Diploma - undefined

Cienega High School

Associate of Science -

Pima Community College