Janessa Giraud
Wesley Chapel,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Red Robin. Proven ability to upsell menu items and enhance guest engagement, contributing to increased sales. Adept at cash handling and maintaining cleanliness standards, ensuring a welcoming atmosphere for repeat visits.
Overview
4
4
years of professional experience
Work History
Server/To-Go/Busser/Host/CLC
Red Robin
Wesley Chapel, FL
08.2022 - 11.2025
- Provided exceptional customer service by actively listening to guest needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Adapted quickly to high-pressure situations during peak hours, ensuring efficient service flow.
- Managed cash transactions accurately while adhering to company policies for financial integrity.
- Upsold menu items effectively, contributing to increased sales and enhanced customer satisfaction.
- Engaged with guests to foster a welcoming atmosphere, encouraging repeat visits and positive reviews.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Busser/Host
Cheddars
Lutz, FL
01.2023 - 08.2023
- Assisted servers in delivering food and beverages to enhance guest experience.
- Maintained cleanliness of dining area, ensuring prompt table turnover and guest satisfaction.
- Collaborated with kitchen staff to ensure timely replenishment of utensils and supplies.
- Supported bussing activities during peak hours, improving overall operational efficiency.
Sales Associate
Francesca's Collections
Wesley Chapel, FL
11.2021 - 08.2022
- Provided exceptional customer service by actively listening to guest needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Adapted quickly to high-pressure situations during peak hours, ensuring efficient service flow.
- Managed cash transactions accurately while adhering to company policies for financial integrity.
- Upsold menu items effectively, contributing to increased sales and enhanced customer satisfaction.
- Engaged with guests to foster a welcoming atmosphere, encouraging repeat visits and positive reviews.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Highschool Diploma -
Wiregrass Ranch Highschool
Wesley Chapel, FL06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Service prioritization
- Team collaboration
- Sales techniques
- Supply restocking
- Suggestive selling
- Item promotion
Timeline
Busser/Host
Cheddars
01.2023 - 08.2023
Server/To-Go/Busser/Host/CLC
Red Robin
08.2022 - 11.2025
Sales Associate
Francesca's Collections
11.2021 - 08.2022
Highschool Diploma -
Wiregrass Ranch Highschool