Summary
Overview
Work History
Education
Skills
Timeline
Generic

NESSA GOMEZ

Summary

Dynamic associate skilled in managing Flow Desk operations and supporting diverse warehouse functions. Expertise in optimizing processes, and swiftly responding to disruptions, contributing to a high-performance environment.

Overview

1
1
year of professional experience

Work History

Warehouse Associate – Flow Desk / Process Guide

Amazon.com Services LLC
02.2026 - Current
  • Monitored headcount, transship and vendor-return inputs, pick rates, and floor balance to maintain efficient staffing and workflow for Flow Desk operations.
  • Use real-time operational data to identify areas requiring support, communicate barriers, and coordinate priorities with leadership across the building.
  • Provided guidance on process questions, reinforced standard work, and assisted associates in overcoming barriers to boost productivity, quality, and safety.
  • Coached associates on proper processes and safety expectations while escalating developed issues to prevent negative impacts on productivity or customer commitments.

Warehouse Associate – Pick / Pack / AFM

Amazon.com Services LLC
09.2025 - Current
  • Maintain an average Pick to Tote rate of 380–390 UPH while meeting 100% quality expectations.
  • Achieve an average Pack Singles rate of 70–90 units per hour while maintaining quality and standard-work expectations.
  • Respond to approximately 20–60 andons per shift with an average dwell time under 6 minutes and average vest activation time under 2 minutes, contributing to recognition as a top AFM on FHN.
  • Demonstrate operational flexibility by supporting Pick, Pack Singles, Waterspider, and AFM functions based on shift and staffing needs.
  • Trained new AFMs on operational procedures to ensure effective integration into the team.
  • Identified safety hazards, damaged or unsellable inventory, and process barriers to minimize downtime and maintain operational flow.
  • Prioritized issues by urgency while monitoring robotic floor conditions and addressing pod crashes and obstructions.

Education

Bachelor's Degree - Psychology

Eastern Iowa Community College
Davenport, IA
09-2026

Skills

  • Flow Desk Operations
  • AFM Operations
  • Process Optimization
  • Quality assurance
  • Safety & Standard Work
  • Order picking and processing
  • Problem Solving
  • Time Management
  • Team Leadership
  • Team Collaboration
  • Cross-functional communication
  • Microsoft Office (Excel, Word, Outlook)
  • Training and mentoring
  • Basic math
  • Attention to detail
  • PG support

Timeline

Warehouse Associate – Flow Desk / Process Guide

Amazon.com Services LLC
02.2026 - Current

Warehouse Associate – Pick / Pack / AFM

Amazon.com Services LLC
09.2025 - Current

Bachelor's Degree - Psychology

Eastern Iowa Community College

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NESSA GOMEZ