Nessa Marcovitz
West Long Branch,NJ
Summary
Proven leader with extensive experience at Brooks Brothers Retail Store, adept in customer service and problem-solving. Excelled in enhancing store performance and customer satisfaction through effective staff training and inventory management. Demonstrated multitasking and organizational skills, significantly improving operational efficiency. Achieved notable success in maintaining high standards of customer relations and operational excellence.
Overview
49
49
years of professional experience
Work History
Store Manager
Brooks Brothers Retail Store
02.1996 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Brooks Brother Retail Store
12.1974 - 01.1996
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Secretary to Justice
Kings County Supreme Court
09.1974 - 10.1985
- Handled sensitive information discreetly, maintaining confidentiality.
- Answered and screened all calls.
- Maintained daily report documents, memos.
- Scheduled appointments and conducted follow-up calls.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed Justices calendars, scheduling appointments and meetings to optimize time management.
- Managed sensitive and confidential information with discretion, upholding integrity of communications.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Liaised between attorneys and court personnel and maintained effective lines of communication.
Education
Pursuing Degree - Business Administration And Management
Monmouth University
West Long Branch, NJBusiness Administration
St. Francis College
BrooklynSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Brooks Brothers Retail Store
02.1996 - 01.2024
Assistant Store Manager
Brooks Brother Retail Store
12.1974 - 01.1996
Secretary to Justice
Kings County Supreme Court
09.1974 - 10.1985
Pursuing Degree - Business Administration And Management
Monmouth University
Business Administration
St. Francis College
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