Janessa Henry
Winterville,NC
Summary
Enthusiastic Retail Professional experienced in customer service and sales. Delivered enhanced customer experiences through effective communication and problem-solving skills. Focused on continuous improvement and supporting overall organizational success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Inventory Specialist
CVS Health
Winterville, USA
10.2024 - Current
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Prepared compounded medications under pharmacist supervision, maintaining compliance with safety standards
- Verified prescription information with pharmacists, resolved discrepancies, and ensured accurate dosage instructions for patients
- Counseled patients on medication usage, storage requirements, and potential side effects during pick-up and phone consultations
Retail Associate
Bath and Body Works, Limited Brands
Washington, USA
10.2023 - 03.2026
- Greeted customers promptly, enhancing overall shopping experience.
- Welcomed customers and assisted in locating items, fostering positive shopping interactions.
- Maintained clean, organized check-out areas, promoting an inviting store environment.
- Cultivated strong relationships with team members to enhance collaboration.
Sales Representative
Focus Services
Greenville, USA
05.2024 - 10.2024
- Assisted customers with service issues to provide optimal home-service packages.
- Increased customer savings through effective communication and service recommendations. with every call aided by daily competition and monthly commission.
- Developed relationships with clients to understand their needs and preferences.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with marketing team to align promotional campaigns with sales strategy.
Cashier / Cook
Zaxbys
Washington, USA
07.2021 - 08.2023
- Greeted customers promptly and addressed inquiries to enhance customer experience.
- Counted and balanced cashier drawers to ensure accurate financial reporting.
- Performed cleaning tasks to maintain a tidy environment and stocked front-end areas with register tapes and ribbons.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Cleaned and stocked front-end areas to maintain operational efficiency and support sales.
Tutor
PAL Stem Program
Washington, USA
03.2021 - 06.2021
- Scheduled and attended tutoring sessions with children in grades 6-11
- Assisted students in math, science, and social studies to enhance understanding and improve academic performance
- Facilitated timely communication between students to enhance understanding
- Coached students on skills and strategies to prepare for assignments and tests, boosting their confidence and readiness
Junior Sandwich Artist
Subway
Washington, USA
07.2020 - 06.2021
- Executed store opening and closing procedures to ensure smooth daily operations.
- Maintained cleanliness and organization of customer and food preparation areas to enhance service quality.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Answered guest questions, delivering the most accurate and updated information available.
Education
Bachelor's degree - Psychology
East Carolina University
Greenville, NCAssociate in Arts (AA) -
Beaufort County Community College
Washington, NCAssociate in Science (AS) -
Beaufort County Community College
Washington, NCSkills
- POS
- Cash Handling
- Credits and Refunds
- Mathematical calculations
- Quality Control
- Retail sales
- Sales
- Customer service
- Food service
- Organizational skills
- Time Management
- Problem-Solving
- Issue resolution
- Data analysis
- Call center
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Typing
- Restaurant experience
- Host/hostess experience
- Budgeting
- Communication skills
Certification
Educator License with Stipulations
Groups
Gamma Beta Phi, 08/01/20, 05/01/22, As a member of GBP, I worked with my group to help educate and enhance the city of Washington by participating in local charity events and showcasing our progression.
Timeline
Inventory Specialist
CVS Health
10.2024 - Current
Sales Representative
Focus Services
05.2024 - 10.2024
Retail Associate
Bath and Body Works, Limited Brands
10.2023 - 03.2026
Cashier / Cook
Zaxbys
07.2021 - 08.2023
Tutor
PAL Stem Program
03.2021 - 06.2021
Junior Sandwich Artist
Subway
07.2020 - 06.2021
Bachelor's degree - Psychology
East Carolina University
Associate in Arts (AA) -
Beaufort County Community College
Associate in Science (AS) -
Beaufort County Community College