Summary
Overview
Work History
Education
Skills
Timeline
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Nessi Phannaphob

Visalia,CA

Summary

Dynamic casino management professional with a proven track record at Chukchansi Gold Resort & Casino, adept in multitasking and prioritization. Excelled in enhancing operational efficiency and guest satisfaction through effective team communication and a deep understanding of casino games. Skilled in Excel and Casino Marketplace, demonstrating exceptional problem-solving abilities and interpersonal skills.

Overview

22
22
years of professional experience

Work History

Assistant Casino Operational Manager

Chukchansi Gold Resort & Casino
Coarsegold, CA
02.2024 - Current
  • Ensured compliance with safety regulations at all times.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reported progress on various projects directly to senior-level executives, regularly.
  • Managed daily operations by leading the implementation of both short-term and long-term strategies to achieve business plans and profitability objectives.
  • Worked closely with surveillance teams to quickly detect any suspicious activities or potential security breaches on the casino floor.
  • Assisted in resolving high-value disputes between players or staff members professionally, following established protocols.
  • Assisted in managing daily financials, ensuring accurate reporting, and adherence to budgets.
  • Maintaining up-to-date knowledge of industry regulations to ensure that all actions comply with relevant local, state, and federal laws, depending on jurisdiction.
  • Worked closely with the Slots team to ensure compliance with safety and regulations.
  • Supervised security measures are in place to maintain a safe gaming environment for guests and employees alike.

Pit Manager

Chukchansi Gold Resort & Casino
Coarsegold, CA
04.2023 - 02.2024
  • Oversee table games operation on the casino floor.
  • Ensure there are no breakdowns in game integrity, ensure compliance with federal and state gaming regulations, and report to the Shift Manager on duty.
  • Monitor customers, employees, player ratings, customer cash transactions, and wins or losses.
  • Data entry.
  • Report to the Casino Operating Manager on the Currency Transaction Report and the Multiple Transaction Log.
  • Complete daily paperwork.

Dual Rate Pit Manager

Chukchansi Gold Resort & Casino
Coarsegold, CA
09.2021 - 04.2023
  • Supervised gaming tables and surrounding areas to enforce operational policies.
  • Resolved customer complaints and payout errors.
  • Answer questions from guests, address their concerns and complaints, and keep the casino guests happy.
  • Monitor staffing levels for games and tables, arrange staff rotations, and breaks.
  • Open and close tables, hand out cards, dice, and assist in card changes.
  • Circulate among the tables, monitor customers, employees, player ratings, and customer cash transactions for wins or losses.
  • Assist in training new employees and monitor job performance.
  • Perform jackpot payouts.

Dual Rate Floor Supervisor

Chukchansi Gold Resort & Casino
Coarsegold, CA
06.2020 - 09.2021
  • Greet guests with an upbeat, professional attitude to create an enjoyable atmosphere.
  • Trained employees on procedures, compliance requirements, and performance strategies.
  • Kept all games in compliance with casino and gaming standards.
  • Operate gaming tables and games such as Blackjack, Roulette, and Pai Gow.
  • Ensure that the rules of the game and house are being followed.
  • Determine winners, pay out winning bets, and collect losing bets.

Card Dealer

Chukchansi/Club One/Aviator Casino
Coarsegold, CA
06.2003 - 01.2020
  • Quickly performed functional games by efficiently handling money and cheques.
  • Explained the rules, took bets, and delivered payouts to facilitate the handling of money and chips.
  • Greeted incoming guests with enthusiasm to promote a fun, memorable, and exciting experience.
  • Ensure that the rules of the game and house are being followed.
  • Operate gambling tables and games such as Blackjack, Texas Hold'em Poker, and Pai Gow.
  • Kept all games in compliance with casino and gaming standards.

Education

High School Diploma -

Hoover High School
Fresno, CA
06-1999

Skills

  • Multitasking
  • Prioritization
  • Active Listener
  • Management Skills
  • Knowledge of various casino games
  • Quick adaptation to a high-volume environment
  • Great communication and interpersonal skills
  • Proficient with Excel, Table View, Casino Marketplace, and Everi (Title 31 reporting)
  • Detail-oriented
  • Writing proficiency
  • Proficient arithmetic skills
  • Problem-solving
  • Critical thinking
  • Able to delegate, deescalate issues, and find a solution
  • Effective team communication

Timeline

Assistant Casino Operational Manager

Chukchansi Gold Resort & Casino
02.2024 - Current

Pit Manager

Chukchansi Gold Resort & Casino
04.2023 - 02.2024

Dual Rate Pit Manager

Chukchansi Gold Resort & Casino
09.2021 - 04.2023

Dual Rate Floor Supervisor

Chukchansi Gold Resort & Casino
06.2020 - 09.2021

Card Dealer

Chukchansi/Club One/Aviator Casino
06.2003 - 01.2020

High School Diploma -

Hoover High School

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Nessi Phannaphob