Robert Cain
North Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Assistant Casino Manager Slots
Planet Hollywood
Las Vegas, NV
05.2022 - Current
- Resolved customer complaints and payout errors.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Manage Casino Operations on Slot Floor
- Ensure Outstanding Guest Service is provided by GSRs
Operations Lead
Living Spaces
Las Vegas, NV
06.2019 - 05.2022
- Responsible for Outstanding Customer Service in store, on line and by phone.
- Handle Customer complaints and questions
- Help order furniture and with financing
Banking Specialist
USAA Federal Savings Bank
Las Vegas, NV
06.2018 - 02.2019
- Handled banking operations by chat
- Taking care of banking questions and providing outstanding customer service
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
Support Manager
Goodwill Industries Of Southern Nevada
Henderson, NV
08.2016 - 04.2018
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Fostered positive and inclusive team culture for support staff.
- Monitored staff interactions with customers to provide real-time coaching.
Assistant Store Manager
Leslie's Pool Supplies
Las Vegas, NV
04.2012 - 08.2016
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Assistant Store Manager
Cash America
Las Vegas, NV
06.2007 - 03.2011
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
Slot Shift Manager
MGM Grand
Las Vegas, NV
05.2005 - 05.2007
- Resolved customer complaints and payout errors.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Established work schedules and station arrangements for daily shifts
- Oversaw Slot Floor Operations and staff of 50 employees per shift
- Handled discipline and accomendations for staff on shift
Education
High School Diploma -
New Iberia Senior High School
New Iberia, LA05.1979
Business Management
Northwestern State University of Louisiana
Natchitoches, LABusiness
University of SW Louisiana
Lafayette, LASkills
- Financial Management
- Paperwork Management
- Customer Complaint Resolution
- Customer Service
- Staff Scheduling
- Rule Enforcement
- Verbal Communication
- Computer Skills
- Multitasking
- Supervision and Leadership
- Team Building
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
Additional Information
- US Air Force from 1980 - 1987 Honorable Discharge
Timeline
Assistant Casino Manager Slots
Planet Hollywood
05.2022 - Current
Operations Lead
Living Spaces
06.2019 - 05.2022
Banking Specialist
USAA Federal Savings Bank
06.2018 - 02.2019
Support Manager
Goodwill Industries Of Southern Nevada
08.2016 - 04.2018
Assistant Store Manager
Leslie's Pool Supplies
04.2012 - 08.2016
Assistant Store Manager
Cash America
06.2007 - 03.2011
Slot Shift Manager
MGM Grand
05.2005 - 05.2007
High School Diploma -
New Iberia Senior High School
Business Management
Northwestern State University of Louisiana
Business
University of SW Louisiana
Similar Profiles
Jesús RosalesJesús Rosales
Resident Hotel Director at Blue Diamond Resorts / Planet Hollywood Costa Rica and Planet Hollywood CancúnResident Hotel Director at Blue Diamond Resorts / Planet Hollywood Costa Rica and Planet Hollywood Cancún
Buffy CroftBuffy Croft
Cocktail Server at Planet HollywoodCocktail Server at Planet Hollywood
Mercedes RangelMercedes Rangel
Housekeeping Room Attendant at Planet HollywoodHousekeeping Room Attendant at Planet Hollywood