Deborah Burns
Kansas City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced Slot Attendant with background in maintaining and troubleshooting casino machines. Known for strong customer service skills, ability to handle cash transactions accurately, and proven commitment to ensuring positive guest experiences. Demonstrated success in quickly identifying machine problems, resolving issues and reducing downtime in busy gaming environments. Always ready to uphold regulatory compliance and promote responsible gambling practices.
Resourceful Slot Attendant adept at maintaining high productivity and efficiently completing tasks. Skilled in customer service, cash handling, and troubleshooting minor technical issues with slot machines. Excel in communication, teamwork, and problem-solving to ensure guest satisfaction and smooth casino operations.
Overview
11
11
years of professional experience
1984
1984
years of post-secondary education
1
1
Certification
Work History
Slots Dual Rate Supervisor
Oxford Casino and Hotel
Oxford, ME
06.2012 - 09.2023
- Monitored gaming machines for operational integrity and compliance with regulations.
- Provided excellent customer service to enhance guest experience and satisfaction.
- Assisted patrons with machine usage and troubleshooting technical issues promptly.
- Maintained cleanliness and organization of the gaming floor environment consistently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Reported machine malfunctions and coordinated repairs with maintenance staff quickly.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Greeted customers and provided them with information about the gaming machines.
- Maintained a professional attitude with guests while providing excellent customer service.
- Adhered strictly to company policies regarding confidentiality of patron data.
- Dispensed funds for machine jackpots and change for player needs.
- Collected money from players and paid out winnings when necessary.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Updated computerized database with player information such as name, address and contact details.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
- Monitored customer behavior and notified security personnel if needed.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
- Conducted regular audits of each machine's financial activity, verifying accuracy of all records.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Maintained accountability of money banks and released to assigned personnel.
- Checked identifications to verify patrons' ages.
- Responded promptly to jackpot alarm bells.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Monitored floor operations and resolved safety, service and equipment issues.
- Completed speedy and accurate repairs to maintain machines.
- Conducted regular inventory checks of gaming supplies to ensure availability at all times.
Education
University of Maine At Farmington
Farmington, ME 09.1982 - 05.1984
Buckfield High School
Buckfield, MESkills
- Gaming machine inspection
- Customer service
- Cash handling
- Slot machine troubleshooting
- Compliance monitoring
- Customer relationship management
- Dispute resolution
- Problem solving
- Effective communication
- Attention to detail
- Operational efficiency
- Compliance management
- Policy enforcement
- Promotions coordination
- Resolving complaints
- Gaming regulations
- Currency exchanges
- Problem-solving
- Slot machine maintenance
- Professional demeanor
- Jackpot payment management
- Payout alarm response
- Customer complaint resolution
- Integrity monitoring
- Self motivation
- Patron complaint resolution
- Task prioritization
- Financial management
- Multitasking Abilities
- Performance optimization
- Time management abilities
- Gaming laws knowledge
- Payment monitoring
- Problem-solving abilities
- Decision-making
Certification
- Currently hold a Maine State Gaming License
- Current updated on AML, CTR and SAR certifications
Accomplishments
- Received numerous “Employee of the Month” awards throughout my tenure at Oxford Casino
Languages
English
Professional
Affiliations
- I enjoy taking plants from an almost dying status to a healthy and hearty growth.
- I enjoy my grandchildren.
- I enjoy walking and swimming
References
References available upon request.
Timeline
Slots Dual Rate Supervisor
Oxford Casino and Hotel
06.2012 - 09.2023
University of Maine At Farmington
09.1982 - 05.1984
Buckfield High School