Michelle Dejean
Lake Charles,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Dual Rate Supervisor with background in managing operations and staff across diverse industries. Notable strengths include ability to lead teams, resolve conflicts, and improve operational efficiency. Demonstrated success in fostering employee engagement and enhancing customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dual Rate Supervisor Slot Attendant
Golden Nugget Lake Charles Hotel & Casino
Lake Charles, LA
11.2015 - Current
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Troubleshot machine malfunctions and diagnosed root causes.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Set up new loyalty memberships and updated existing accounts.
- Handled money, ticket and chips exchanges for customers.
- Dispensed machine payouts and provided change for players.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Audited money drawers and hand or machine-counted large cash values.
- Attendant and Dual Rate Supervisor trainer
Unit Tech
Lake Charles Memorial Hospital
Lake Charles, LA
09.2015 - 11.2015
- Evaluated patient histories and medical records for accuracy and completeness.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Courier
Federal Express
Lake Charles, LA
08.2006 - 09.2015
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Tracked delivery information, mileage and fuel use while on shift.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Picked up packages and made deliveries promptly, exceeding prior delivery records .
Education
Diploma - Basic Studies
Lagrange High School
Lake Charles, LA05.1997
Bachelor of Science - Health Management
University of Phoenix
Tempe, AZAssociate Of Applied Science - Surgical Technology
Sowela Technical Community College
Lake Charles, LASkills
- Data Entry
- Updating Player Accounts
- Project Requirements
- Accurate Money Handling
- Reading Comprehension
- Creative Solutions
- Customer Inquiries
- Dispensing Jackpots
- Serving Customer Needs
- Customer Experience
- Minor Repairs
- Active Listening
- Guest Satisfaction
- Customer Retention
- Guest Safety
- Maintaining Machines
- Performing Diagnostics
- Providing Feedback
- Troubleshooting Systems
- Repairing Machines
- Guest Accounts
- Slot Machine Troubleshooting
- Resolving Disputes
- Guest Relations
- Greeting Guests
- Training Employees
- Work Assignments
- Customer Satisfaction
- Performance Feedback
- Maintain Rule Compliance
- Team Training and Leadership
- Jackpot Payment Management
- Assess Worker Performance
- Team motivation
- Industry expertise
- Guest relations
- Gaming regulations
- Greeting guests
- Leading employees
- Training employees
- Compliance monitoring
Certification
- CPR trained
Education
Lake Charles, LA,true,Lake Charles, LA
Contact
Lake Charles, LA 70605
Timeline
Dual Rate Supervisor Slot Attendant
Golden Nugget Lake Charles Hotel & Casino
11.2015 - Current
Unit Tech
Lake Charles Memorial Hospital
09.2015 - 11.2015
Courier
Federal Express
08.2006 - 09.2015
- CPR trained
Diploma - Basic Studies
Lagrange High School
Bachelor of Science - Health Management
University of Phoenix
Associate Of Applied Science - Surgical Technology
Sowela Technical Community College
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