Summary
Overview
Work History
Education
Skills
Timeline
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Claudia S. Ramos

Portage,IN

Summary

Skilled & ambitious employee with over 20 years experience in customer service and gaming industry. Outgoing and detail-oriented, proficient at maintaining professional and strong relationships.

Overview

24
24
years of professional experience

Work History

Slot Attendant/Dual Rate Supervisor

HORSESHOE CASINO
Hammond, IN
09.2014 - Current
  • Providing exceptional guest services, paying out jackpots/ preparing taxable jackpots, minor slot machine repair, making new accounts, verifying other slot attendants, dispatcher, running reports etc.
  • Promoted positive public image by delivering friendly service to players and employees.
  • Building personal relationship with high end players while being conscious of their personal preferences
  • Intervened in client and staff disputes and settled disagreements according to casino standards, resulting in satisfied, loyal clients and engaged staff members.
  • Maintained expert knowledge of slot machines and dealing procedures through study, experience and occasional fill-in duty as a slot attendant
  • Manage employees in their sections making sure all guests are being taken care of in a timely manner
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Maintained documentation and submitted reports per company standards and compliance regulations.
  • Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
  • Converted currency into requested combinations of bills and coins for patrons.
  • Helping management wherever they need me
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Observed gamblers' behavior for signs of cheating and notified security staff.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Balanced staffing by moving slot attendants between sections and reorganizing flow to cover slot areas
  • Service Recovery to make sure all guests are pleased after any inconveniences
  • Working with all departments to resolve issues pertaining to their department

Teller

CENTIER BANK
Portage, IN
06.2013 - 08.2014
  • Customer Service, Processing deposits, payments, withdraws etc
  • Money handling, drawer & vaultbalancing, Verifying/ preparing money shipments
  • Cashier checks, Bonds, Money orders, gift cards & ATM refill.

Teller

FIRST MIDWEST BANK
Hobart, IN
03.2011 - 12.2012
  • Customer Service, Processing deposits, payments, withdraws etc
  • Money handling, drawer & vaultbalancing, Verifying/ preparing money shipments
  • Cashier checks, Bonds, Money orders, gift cards & ATM refill.

Slot Attendant

AMERISTAR CASINO HOTEL EAST CHICAGO
East Chicago, IN
12.2006 - 08.2009
  • Providing exceptional guest services, paying out jackpots/ preparing taxable jackpots, minor slot machinerepair, guest comping, verifying other slot attendants etc.

Slot Attendant

TRUMP CASINO & HOTEL
Gary, IN
01.2000 - 12.2006
  • Providing exceptional guest services, paying out jackpots/ preparing taxable jackpots, minor slot machinerepair, guest comping, verifying other slot attendants etc.

Education

HIGH SCHOOL DIPLOMA -

Portage Adult Education
01.1998

Skills

Microsoft Office,Bilingual in English & Spanish & Organizational Skills

  • Team building
  • Interpersonal Skills
  • Professional Demeanor
  • Slot machine troubleshooting
  • Reliability
  • Adaptability
  • Customer Relationship Management
  • Effective Communication
  • Customer Service
  • Decision-making capabilities
  • Cash Handling
  • Sales experience

Timeline

Slot Attendant/Dual Rate Supervisor

HORSESHOE CASINO
09.2014 - Current

Teller

CENTIER BANK
06.2013 - 08.2014

Teller

FIRST MIDWEST BANK
03.2011 - 12.2012

Slot Attendant

AMERISTAR CASINO HOTEL EAST CHICAGO
12.2006 - 08.2009

Slot Attendant

TRUMP CASINO & HOTEL
01.2000 - 12.2006

HIGH SCHOOL DIPLOMA -

Portage Adult Education

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Claudia S. Ramos