RACHEL MORENO
Tucson,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Dual Rate Supervisor/ Slot Attendant
Casino Del Sol Resort
07.2022 - Current
- Machine payouts and provided change for players.
- Set up new loyalty memberships and updated existing accounts.
- Connected with guests on personal level to build loyalty.
- Handled money, ticket and chips exchanges for customers.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Resolved minor technical problems with gaming machines.
- Prepared incident reports and reported status to direct supervisor.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored staffing levels to provide adequate coverage for guest services.
Slot Repair Technician
Casino Del Sol Resort
02.2017 - 07.2022
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Inspected and tested, repaired and refurbished products for proper operation.
- Installed and programmed variety of consumer products.
- Adjusted machine settings to maximize performance and equipment longevity.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Pharmacy Technician
Walgreens
09.2013 - 10.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Lead CSR
Circle K
12.2008 - 12.2010
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Tucson Urban League
325 W 2nd St, Tucson, AZ 8570505.2008
Skills
- Learning Strategies
- Efficient Service
- Knowledge of Gaming Regulations
- Team Training
- Customer Inquiries
- Slot Machine Maintenance
- Workplace Organization
- Guest Services
- Machine Maintenance and Repair
- Critical Thinking
- Microsoft Access
- Microsoft Word
- Preventive Maintenance
- Resolving Disputes
Timeline
Dual Rate Supervisor/ Slot Attendant
Casino Del Sol Resort
07.2022 - Current
Slot Repair Technician
Casino Del Sol Resort
02.2017 - 07.2022
Pharmacy Technician
Walgreens
09.2013 - 10.2015
Lead CSR
Circle K
12.2008 - 12.2010
High School Diploma -
Tucson Urban League
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